Matt_Boucher, you assisted @sinewton in and around May 20, 2022 with this error but took the conversation offline. What did you discover to eliminate this problem?
I run backup onto a local hard drive and it gets to a given point and fails with this code. I can run backup again and it gets further than previously (more files are backed up) but still fails with this code. I've been running my backups this way for a number of years and never experienced this until just now, shortly after I renewed my license in November. I run the utility that confirmed that my version is up to date. Can you assist?
James, I will try to assist in the absence of Matt. Please give us some basic information to start. I haven't seen nor assisted with this error code as well. Some things to consider are here: https://support.norton.com/sp/en/us/home/current/solutions/v58346509
If you are attempting to backup encrypted files that is an issue as Norton backup has issues with that.
What is your OS and its version? -
What is your Norton product version as installed? -
Is the Norton VPN enabled during this process? -
Can you provide a screen shot of the error as you see it? Here is how:
https://community.norton.com/en/forums/how-post-image-forums-0
Thanks in advance, this info will help us assist you better and in a faster manner.
@Matt Boucher
SA