Using N360, W8.1. I have a failed backup that hit 99% then stuck in a dead loop. Saving to a new 2T external Seagate that is functioning perfectly and only 20% full. I can't create a new Backup, and I can't Manage Details, because it keeps telling me it is currently in an active backup (which it is not, my external HD is not running); it tries to run fix, but I started that last night, and the active fix screen shows continuous activity, yet nothing is happening. I need to delete this failed backup protocol so I can go back to regular backups. Or I am going to delete Norton 360 altogether even though I paid for the annual subscription. Ideas?