Backup Failure at 98%

Norton Security | Norton Internet Security
1

I'm running norton 360 and trying to backup my system but at the 98% complete mark the system freezes. Can anyone help?

2

I'm running norton 360 and trying to backup my system but at the 98% complete mark the system freezes. Can anyone help?

3

I'm running Win7 and 360 Premier w/latest updates and using an external HD.

4

I'm running Win7 64 and 360 Premier w/latest updates and using an external HD.