Every time that I try to backup my data, I gert a "failed" message. No links etc., just the message. When I go to reports, it refers to an "unauthorized" submission .
Using 360 Premier. I have (2) computers, one using Windows XP and the other Windows Vista. When 360 was installed on only (1) computer (XP) I had no problems with backup. As soon as I installed it on the 2nd computer (Vista). I started having backup failures. Now, I cannot get backup to work from either computer. Backup destination is your Norton server.
Category: Backup
Date & Time,Risk,Activity,Status,Recommended Action,Action,Location,Media Type,Secure online storage result
11/7/2011 11:09 AM,Medium,Backup performed to Secure Online Storage,"Failed, Failed",None,Backup,Secure Online Storage,Secure Online Storage,536871914
Category: Backup
Date & Time,Risk,Activity,Status,Recommended Action,Action,Location,Media Type,Secure online storage result,Backed up
11/7/2011 11:09 AM,Medium,Backup performed to Secure Online Storage,"Failed, Failed",None,Backup,Secure Online Storage,Secure Online Storage,536871914,
11/7/2011 12:17 AM,Medium,Backup performed to Secure Online Storage,"Failed, Failed",None,Backup,Secure Online Storage,Secure Online Storage,536872940,
11/4/2011 9:05 PM,Medium,Backup performed to Secure Online Storage,"Failed: Account in Maintenance, Failed: Account in Maintenance",None,Backup,Secure Online Storage,Secure Online Storage,536879901,
10/17/2011 8:31 AM,Info,Backup performed to Secure Online Storage,"Succeeded, Succeeded",None,Backup,Secure Online Storage,Secure Online Storage
Try the solution from the following thread:
Let us know if this helped you.
Thanks,
HarryP
Every time that I try to backup my data, I gert a "failed" message. No links etc., just the message. When I go to reports, it refers to an "unauthorized" submission .
That link works as well as Norton 360 backup. That is, it doesn't :(
I'm very close to give up on Norton 360 now, fails 99% of the time and 3-4 chat sessions havn't been able to provide a solution. I need a professional and reliable solution for backup, currently I feel that Norton 360 doesn't match any of those requirements.
What's the procedure to get a refund?
improwise wrote:That link works as well as Norton 360 backup. That is, it doesn't :(
I'm very close to give up on Norton 360 now, fails 99% of the time and 3-4 chat sessions havn't been able to provide a solution. I need a professional and reliable solution for backup, currently I feel that Norton 360 doesn't match any of those requirements.
What's the procedure to get a refund?
Hi,
Until the server problems are resolved I cannot recommend using the online backup procedure. If you have an external hard drive that might do as a work around until things are fixed.
Contact customer service here: http://us.norton.com/support/contact/contact.jsp?pvid=cs
to discuss all of the options open to you at this time.