Backup issue - seriously giving up all hope with norton

Archive
1

been without backup for 13 months. asked for address mailing  or e mail to send my customer complaint to- refuse to give it. they say must telephone helpline which I have done so many times. everytime it will be escalated, we apologise it is nortons fault not yours, some one from the escalation team will contact you within 24-48 hours. never happens. even email to ceo- still waiting for response! any ideas as totally given up. please ........................................

 

2

Hi @givinguphope,

Thank you for your patience. I’m from Backup team and I’m here to help you resolve this issue.  
While checking your account, I could see that a backup has successfully completed yesterday. Could you please check and confirm the same? 

Or please let me know if you are still facing this issue with the below details.

  • Norton product version, You can check the version at Norton-> Help-> About
  • Screenshot of the issue that you are facing
  • O.S (Operating system) information

Thanks,

Sidd

3

Hi @givinguphope,

Sorry for the inconvenience.

While I pass this on to the backup team for investigation, could you please share more details about the issue  as @SoulAsylum requested? What exactly happens?

All: If givinguphope can describe here their issue some of our expert Gurus can have a look for a solution? Screenshots, OS version, Norton product and version. All the basics with a boilerplate from them what is happening. I will personally be glad to assist anyway possible.

4

All: If givinguphope can describe here their issue some of our expert Gurus can have a look for a solution? Screenshots, OS version, Norton product and version. All the basics with a boilerplate from them what is happening. I will personally be glad to assist anyway possible.

Cheers

5

Hi, I will ask someone from Symantec to contact you.

As it's the weekend it may be a day or two.