Backup keeps adding wrong folders

[Shane]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Backup keeps adding wrong folders

Detailed description: Backup ran out of space. When I checked to see why, I saw that it had added the following folders:
c:\SWSETUP
c:\Recovery
c:\SYSTEM.SAV

I have removed these folders. However, the next time I run backup, Norton adds them again. How can I get backup to stop adding these folders when backup is running?

Product & version number: Norton 360 Premium

OS details: Windows 10 Home

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@Shane

I have removed these folders. However, the next time I run backup, Norton adds them again. How can I get backup to stop adding these folders when backup is running?
c:\SWSETUP
c:\Recovery
c:\SYSTEM.SAV
Windows 10 Home

Did you … Add to exclusions ?

Did you … Exclude from backup ?

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Note:
you’ll need to show hidden files, folders, and drives & show protected operating system files

How to Show Hidden Files and Folders in Windows here

[Shane]

Thanks for getting back to me.

That seems like a strange work-around. Is there a way of preventing Norton from adding these folders in the first place?

[bjm]

@Shane

That seems like a strange work-around. Is there a way of preventing Norton from adding these folders in the first place?

Did you add OS (C:) ?

Confirm you have Back up common files types only = on (green)

---

Excluded files → Manage → + Add
for example:

[Shane]

I turned this off because I’m trying to back up everything in the My Documents folder (not just common file types).

[bjm]

@Shane

I turned this off because I’m trying to back up everything in the My Documents folder (not just common file types).

Okay → Back up common files types only = off (red)

Norton Cloud Backup is for backing up personal files and documents.

• v24 Get started using Norton Cloud Backup [here ]

To back up everything…you’ll need system image backup program.
for example:
Hasleo Backup Suite Free
https://www.easyuefi.com/backup-software/backup-suite-free.html

Haselo Backup Suite discussion
https://www.wilderssecurity.com/threads/hasleo-backup-suite.449122/

• Norton Cloud Backup → did you add OS (C:) ?

[Shane]

@bjm

Hasleo Backup Suite

Hasleo Backup Suite is for backing up the operating system. As I mentioned above, I’m trying to back up everything in the My Documents folder only.

[bjm]

@Shane

Hasleo Backup Suite is for backing up the operating system. As I mentioned above, I’m trying to back up everything in the My Documents folder only.

• Norton Cloud Backup → did you add OS (C:) ?

@Shane

Is there a way of preventing Norton from adding these folders in the first place?

add exclusions

[Shane]

The root drive was pre-selected, but it wasn’t empty. The pre-selected folders were the user folders (Pictures, Images, Documents, Videos, Downloads), I removed them all except Documents.

[bjm]

@Shane

The root drive was pre-selected, but it wasn’t empty. The pre-selected folders were the user folders (Pictures, Images, Documents, Videos, Downloads), I removed them all except Documents.

then you’re backing up C:\Users\user\Documents

---

Norton Cloud Backup cannot create system image backup.
Norton Cloud Backup is not a system image backup tool.

[bjm]

@Shane

Backup ran out of space. When I checked to see why, I saw that it had added the following folders:
c:\SWSETUP
c:\Recovery
c:\SYSTEM.SAV

then I imagine…you’ve added OS (C:)

@Shane

I removed them all except Documents.

then I imagine…you’re backing up C:\Users\user\Documents
preset backup path → C:\Users\user\

for example:

[bjm]

Hello @Shane
Please post progress

[Shane]

Sorry for the delay. The community was down in Canada.

There was an excluded folder that no longer exists. When backup encounters this, it causes the described behavior. This is a new bug, possibly introduced when backup was recently redesigned. There are several other new bugs, for example, the computer no longer stays awake during backup.

Thanks again for the suggestions.