Backup Migration

I reinstalled Norton 360 V4.  It asked if I wanted to update the version. I did. I now have a ! on my Backup icon. It wants me to fix Backup migration. I click on fix . Then it asks to fix again. Bottom line it will not fix the problem. Any idea what I should do to fix this.  Also if I click on back up to do a back up it just sits there and does nothing.  Thanks in advance.