Backup not backing up all files

Norton 360 for Windows
1

NORTON 360 DELUXE - windows 10.
Some files are not backed up and have a blue mark vs green.
It just updated and not all of my files are backed up. This has been an issue for a long time. When will it be resolved? Some are PDFs. Some are Excel files. Not sure why all are not backed up.

2

Have you checked in your Norton Account that you have not exceeded your storage allotment?

3

Hi there,

It sounds like some of your files haven’t finished syncing properly, which is why you’re seeing the blue mark instead of green. This can sometimes happen after an update, especially with certain file types like PDFs or Excel files.

A few things you could try:

  1. Check file permissions – Make sure the app has access to the folders where your files are stored.

  2. Restart the backup app – Sometimes a quick restart helps it pick up files that were skipped.

  3. Check for syncing errors – Look for any error messages or logs in the backup app; they can indicate why certain files aren’t backed up.

  4. Update the app – Make sure you’re using the latest version, as updates often fix these syncing issues.

If none of this works, it might be worth contacting support with examples of files that aren’t backing up. They can help troubleshoot why certain PDFs or Excel files aren’t syncing.

Hopefully this helps get all your files fully backed up!

4

I am nowhere near the limit. It is about a quarter full. There has been a ticket open on this for over a year but no update on it.

5

Thx. The app definitely has access to the files. Other files are backed up in same folder. So, that isnt the problem.
And not sure what you mean when you say restart the backup app. Do you mean sign in and out of Norton? The backup app runs.
Not sure how to look for error msgs in logs either. No idea how to even check the logs but I do send them in.
Lastly, I am using the latest version. This issue has been open for a very long time. It is a higher level ticket and still not resolved and I never get any updates from Norton. It is easier for me to just backup my files onto a flash drive honestly. This Norton app is not totally reliable and the ticket system and communication is not very good.