I am trying to look at my backup schedule. When I try to open Manage backups it says "another backup operations is running. please try again later." As far as I know I only have one backup set running.
Hello pmcmahon62. Welcome to Norton Community.
I am beginning to wonder if the backup issues we are seeing here and here, and now here, are related to a server (?) / Live Update error seen here?
My installation seems current and Live Updates appear to be working ok.
I created a small test backup set and ran a successful backup.
I then recreated my original backup set under a new name and started backup. The system is currently backing up files where previously it reported a failure after initial scan. It seems to me that either a bug was introduced with some update or some configuration file(s) became corrupt. Regardless, reporting that the drive can't be found during a backup attempt is a bug in itself since the application obviously sees the drive in other contextes.
This buggy behavior does not make me feel comfortable that I will be able to restore files if/when I someday need to. Perhaps it would be better to use some other program or script and bulk copy my important folder/files to my external USB.
The backup job ran without issue, so I guess creating a new backup set was a valid workaround in this case.
I RECENTLY EXTENED MY SUBSCRIPTION.
I WAS TRYING TO DELETE SOME OLD BACKUP SETS AND IT KEEPS ASKING ME FOR THE PRODUCT KEY. WHEN I TYPE IN THE KEY, IT TELLS ME THE NUMBER IS WRONG. I HAVE THE CURRENT VERSION OF NORTON 360 PREMIER.