I went ahead and forwarded your issue to our development team for further investigation. If you could please reply to my private message it would be greatly appreciated and may be able to help the team get to the bottom of the issue.
Thanks.
It has been almost two weeks since I supplied the requested information and the problem remains. Since then I have heard nothing, is this the type of support one should expect?
Hi Dopplerdon.
It is obviously not the sort of service one would hope for but then as I have never heard of your problem before it may be puzzling the team, who will have other things to do as well.
I assume you responded to jon_p_11's PM, if you are really concerned why not send him a new PM to see if he has heard anything?
Hi Don,
I am sorry for any inconvenience this issue may be causing. I have sent you a response to your private message. The team has been researching the issue and trying to have it reproduced in-house to get more information. I have followed up with the development team to see if we have any updates.