I was just able today to log in as a new member after trying daily since Nov 11th. I would like to share my Chat with a Norton rep Nov 11th because like everyone else here I was extremely dissatisfied with version 24 after backing up to a network drive for years.
Chat…
11:30 am
Norton rep - Thank you so much for waiting and I really apologize, the feature to do the backup to local external drive can be availed when the Norton Cloud Backup storage will be fully utilised with the latest release of the new Norton application interface. However, as per many customers request, the software developer team working to bring the External Drive backup option in Norton application in next release which may take 2-3 months.
11:32 am
me - will it include network drives also just like the older version
So for now I wait without a backup option to my network drive please
11:35 am
Norton rep - Yes, You can easliy back up to the external derive after 13 December with the latest update.
11:35 am
Me - Is there a way back to the older version
11:36 am
Norton rep - Sir , I do really apologies as Norton has been updated globally for more security of our customer and If you do install the old version in your device it will going to update automatically if you run Live update and Scans.
I sincerely do apologies for the hassle cuased to you and I would like to request you to please wait for some time and you can easily back up under your external device and For the same time you can back up under Norton and than change it.
11:38 am
Me - So wait and hopefully no more surprises
December 13th my life will be back to normal
11:40 am
Norton rep - I do really apologies but Norton always think about our customer security and Have launched this New update for the better security. Please do wait till 13 December and you can easily check the updates after that.
Thank you for all your time and patience and I do apologize for the time taken. Apart from that Is there anything I can assist you with?
11:41 am
Me - no, thanks a bunch for the help
end Chat…
So is there hope coming on December 13th I’m hopeful.