Bad or incorrect location

Hello

 

I am living in Flanders (Belgium)

When i will find my Iphone  with 'Locate xxxx

most of all i got no sms answer, or the location he gives  is at home, and

not on the place my smartphone is on that moment

 

wat happens why is working bad ?

 

greeting

willy 

Hello

 

I am living in Flanders (Belgium)

When i will find my Iphone  with 'Locate xxxx

most of all i got no sms answer, or the location he gives  is at home, and

not on the place my smartphone is on that moment

 

wat happens why is working bad ?

 

greeting

willy 

Dear

 

Indeed i am using mobilesecurity.norton
sorry, i have placed my message on the rong place

 

greetings

willy

Dear

 

The version of the NMS  that i use, i d'ont have find it

perhaps can i ask it to my son, he had registrate Norton Mobile Security  for me

 

The GPS is active on my  Android (version 2)  Samsung Iphone

Also the Data Connection postion (telephone option) is active

 

greeting

 

willy 

Hi eeckhout / willy.

 

To find out what version of Norton Mobile Security (NMS) you have - open the application - press the menu button - then select "about", near the bottom of the window (under "Open Source Licneses" should be a number something like V3.3.0.892.  That is the version number.

 

Can you also confirm that you are using a Samsung phone running Android (again the exact version of Android might be helpful), and not an iPhone from Apple as I had previously assumed from your reference to "Iphone"?

 

You say that your son registered NMS.  Do you mean that it is registered on the mobilesecurity.norton.com website under his Norton account?  If you need it to work properly for you, you need it to be registered to your Norton account.

 

Location inaccuracy can arise for many reasons.  Probably the best way to test that it is working it to take the phone out into the open where the GPS can get a good fix, and there is a good mobile signal, and then ask the software to find its location.  That should then be accurate.  If that is not accurate then we will have to look into this more deeply.

 

I hope this is helping.  I look forward to your reply.

Dear

 

Thanks voor the reply and the good service

 

Here the answers on your questions :

                          

                The version number of the NMS is 3.3.0.892

                 My samsung smartphone is  GT-S6500D

                 My  mobilesecurity.norton.com  is registered under my name   by my son, 

 

In begin I brougth NMS  (a week ago) , when I send a "Locate xxxx" to find  my smarthphone
                I  got two messages on my GSM  with the geographiqe location  where my smartphone was on that moment
                Last days, nothing is still sending

Well get I on my PC  with NMS   and after sending "locate xxxx" the correct location on GPS schreen van NMS

               where my smartphone was on that moment.

 

I have  yesterday SMS  restalled on my smartphone

               but still I d'ont got the 2 sms after sending "LOCATE XXXX"

 

Thans for your help

 

Best greetings

willy eeckhout

from Flanders (Belgium - Brussels)

 

  

Sorry  , I have written a bad word in my last message

 

The word must be  "NMS"

          in the sentence " Yesterday I have restalled  NMS  on my smartphone"

 

 

Hello again eeckhout.

 

Thanks for the clarifications.

 

When you send an SMS message to your phone it must be from another phone.  Trying to send an SMS type message from a computer is unlikely to work.

 

However if you can log in to mobilesecurity.norton.com you should be able to ask that to find the location via the internet.

 

I find that the location found via the PC (which continues to follow the device) often appears less accurate as it takes the best location data it has at any point in time.  The phone based SMS just produces a single location (it is "locate" and not "follow") but if the GPS is on it seems to wait for a while for a good fix.

 

However both location methods will suffer from poor connectivity or poor GPS access.

 

Does any of that help explain what you are seeing?