Today our annual subscription was charged but an old, out of date bank card was used. Is this even legal??? Does anyone have any experience in investigating this?
Note: expired card-on-file may not stop recurring payment.
credit card account updater service
https://www.checkout.com/blog/credit-card-account-updater
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Hello @Nathan Pawlak
Welcome to Norton Community
Norton Community does not have access to your Norton account, subscription nor billing information.
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Please review: How To - Contact Norton Official Support