Being Double billed

Orginally had protection in June 2010 - .VAB51817727 -  Wife entered new order in Feb 2010 & it was automatically renewed again in Feb 2011- .VAB69673557 -  Our computer now states there are only 86 days of protection left. What happened to the Feb charges? Why did not the Feb protection going forward & overriding the June protection? Why am I being double charged???  Would like refund on Feb 2011 credit card charge or remove the June protection & apply Feb protection.  I will renew in June for next years protection if necessary.  Installing auto renewal for June or Feb protection would be ok.

 

I like Nortion protection, but feel the billing system should catch double billing or notify customers when this situation occurs.  

 

Thank you,

bbeaver

 

    

HI bbeaver

 

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