Je beschermingsrapport van December
For French speaking and French user and Fench Account we receive the Norton Email rapport Allways in NL
It's a DISCRIMINATION from Norton Nederland company We ask to be with Norton FRANCE
In Belgium we have 3 THREE officiel language
CHANGE PLEASE
Thanks @Michel V: It is apparently their corporate policy to piss-off a significant portion of their paying customers, and they have no intention to change. Don't forget that you DO have a vote ...with your credit-card.
I will be voting in a couple of weeks. Chris
Le soucis est que cette "limitation" n'est pas technique, mais juste un manque de volonté de la part d'une ou plusieurs personnes ayant un pouvoir décisionnel. Le contenu dans la langue du client étant disponible via lien hypertexte, rien n'empêche techniquement d'envoyer ce contenu plutôt qu'un autre.
J'ai des abonnement auprès d'autres sociétés, à la tête desquelles le management est néerlandophone, et sur simple demande, il a été possible de modifier la langue par défaut pour les communications.
Il faut donc pouvoir entrer en contact avec des personnes qui ne font pas une obsession sur une langue (nl) qui n'est que très très très peu parlée, et qu'ils ont sans doute peur de perdre un jour.
VOICI LA REPONSE DE NORTON (lors du chat) une discrimination qui devrait aller devant le Conseil de l'Europe!
nous sommes limités à l'envoi d'e-mails transactionnels liés à l'abonnement des clients (mise à jour du profil de facturation, prochain renouvellement d'abonnement, confirmation de renouvellement, etc.) dans la première langue principale du pays uniquement.
Les seules exceptions à ce qui précède sont la Belgique, le Canada et la Suisse, car ce sont des pays multilingues.
Les clients de ces pays recevront des e-mails transactionnels dans la première langue principale du pays et un lien hypertexte sera inclus en haut de l'offre de courrier électronique pour afficher le même contenu dans la deuxième langue du pays et pour les pays ayant 3 langues officielles, lorsque la capacité le permet, dans la 3ème langue du pays aussi
I wonder that there are not more customer complaining about this "language-discrimination". May be it is because (like me til now) people don't know about the existence of the forum.
I've also been spending hours calling and writing to claim the respect of the selected language. Employees had several explanations to try to make me accept that it is not possible to receive emails in French or English (because of a technical problem) and that Dutch is the most spoken language in Belgium. As explained above, it is just a "political choice". When clicking (on the top of the email) to read the email's content in a browser, the text is in French, which means that the content is available, and the choice of mother-tongue is known, so a newbie programer could write the script to send emails in the customers desired language.
I've the strange feeling that I'm again wasting my time, because no decision-taker at Norton will read this . . .
Good stuff! Thanks.
Chris
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Mmmmm.
Thanks for that bit of bad news ...worst-case it's another year of wretched German e-mail.
If the payment does go through, I'll give it a month or two and then cancel.
I don't mind the subscription charge - I still have two Windows boxes that have not yet been converted to Ubuntu (or to land-fill), but they are not used: most-recent boot-up of a Windows box was 11 Feb 2022 - it was powered-off again the following day.
Chris
Chris1028:
I Iive in French-speaking Switzerland.The credit-card I signed up with expired a few months ago and my subscription ran out yesterday (19 January 2024). Great, I thought, lets see if Norton wakes up when money is involved!
This morning I received e-mail (in German of course!!!!!) congratulating me on my renewed subscription. We shall see how well that works out when the payment is rejected by the credit-card people.
Note: expired credit-card may not stop recurring payment. Just saying.
Granted: your consumer protections may be better than my consumer protections.
Users that want to stop/cancel Norton recurring subscription service?
May be best to stop/cancel recurring subscription service & delete billing information.
Users may stop/cancel recurring subscription service & delete billing information, anytime.
Users report that ~30 days before subscription term expiry date.
Users not able/allowed to change recurring subscription service status.
Good luck!
My native-language is English and I Iive in French-speaking Switzerland (French being one of four official languages here).
Norton INSISTS on sending me e-mail in German (another official language here).
Half a dozen years ago I spent hours on the phone with them with absolutely no effect! Some imbecile has decided: Switzerland=German (and, apparently Belgium=Dutch). You see it as "discrimination", I see it as "stupidity". It is also a sort of "political" issue (in both our countries).
Yes, I can translate (deepl). Yes, I can more-or-less read German. Yes, my son is fluent in German. But NO, I want communication in English or French and Norton just won't cooperate! I tried to change it but Norton doesn't listen in ANY language.
The credit-card I signed up with expired a few months ago and my subscription ran out yesterday (19 January 2024). Great, I thought, lets see if Norton wakes up when money is involved!
This morning I received e-mail (in German of course!!!!!) congratulating me on my renewed subscription. We shall see how well that works out when the payment is rejected by the credit-card people.
To be fair, Norton is not the only stupid organisation: the majority of foreign organisations try German: either because Switzerland=German is carved in stone somewhere; or because they trace my IP-address to an ISP based in German-speaking Switzerland; or maybe even because that way they will only upset the 40% minority who don't use German. The root of the problem is 19th-century thinking: back then, the number of (for example) Japanese-speaking folk in Portugal was very low, so location=language was a fair guess. We are now 21st-century.
Bottom line: I won't do business with a company that refuses to talk to me in English or French.
Chris