Hello,
Is there any way to find your Norton product key by using the serial number of the product disc that was activated?
For instance - If I have a copy of Norton AV that I purchased at Best Buy, and it was activated at POS using a Best Buy specific serial number/barcode, is there a way to retrieve my product key using this serial number?
I know that a couple of other Antivirus programs have this capability, and it would be quite handy if Norton did as well.
Thank you!
<< - If I have a copy of Norton AV that I purchased at Best Buy, >>
Has this actually happened because if you buy a copy of Norton Internet Security and let/pay them to install and set it up they should give you the box and disk you bought and it should have the KEY to activate it.
If they activated it (is the clock running on how many days left?) then they have to create a MyNortonAccount and this should use your email address and a password known to you so you can access it online; if they know it also you can go in and change it by logging into the account and selecting Profile.
So has this happened yet or not?
Frankly there is no need to pay anyone to install a Norton security program .... if you are able to use a computer that is <s>
Actually, I am a Best Buy employee and I am asking on behalf of my team. :) We do get people who ask us to install Norton for them and it would be very handy for inter-store purchases if we could simply look up the product key via the best buy serial number on the back of the discs.
I just didn't want to say that and complicate my hypothetical scenario!
Someone else was asking a similar question and I answered it earlier -- here's the link to the original question and in the various replies you will see some of the problems:
You can install the software without having to activate it and since this means that the clock does not start counting down the 366 days that's perhaps a good reason to do it provided you show the customer how to activate it including where to find the KEY which is normally on a sticker attached to the white envelope the disk is in.
OR you could follow my suggestion of asking the customer for their email address -- which BB does anyway <g> -- and setting up the MyNortonAccount using that and a password -- BestBuy ? -- as a temporary measure and show them how to change the password to their own more secure one.
But however you install the customer needs to end up with an activated copy in which the activation has used the KEY inside the retail package and not, so far as I know, any number available other than there, and this has to be registered in a MyNortonAccount of which the user should only have one -- this is vital if you sell a 3 PC copy since if the customer then goes on to use the other activations on their other computers and uses a different email address etc they will get a refusal saying the KEY is already registered and in use by another person.
Incidentally, as time goes by from the launch of a new version of the Norton Product the disk will need more and more updating so you might like to follow the suggestion we often make here that they do not use the disk but you could download the current installation file using the URL we supply -- or as an authorized supplier do you do that anyway?
I hope that helps. Hang around for a while and see what others may have to contribute here or in the other thread.
In fact come back whenever you feel like it if anyone can help we will be glad to .... and as you will see we encourage people to watch those weekend flyers for good rebate offers (but please don't mention your store name in connection with selling or the other store chains get upset!)
Sometimes coincidences are extraordinary -- I was checking a list of some updates to Norton KB Articles and the first item on the list, believe it or not, is the following:
20110214120608EN Installing your Norton Best Buy subscription product over a trial or retail Norton product
It actually gives a BB phone number to check problems with -- that's not you is it? <g>
Is it this kind of situation you are referring to and not to installing a normal retail product? Personally I did no know there was such a thing as a BB Subscription but maybe it's something you use when you bundle 6 months AV with a product?