Big Problem

My daughter just informed me that something popped up infroming her of two virus’s were found. She thinks it was Norton and clicked OK and got a message saying they were cleared. She restarted the computer and now cannot get on the internet. Outlook does go out and get her mail. When I log on under my profile I do get the internet. But I no longer have the Norton Safety Minder icon on my desktop. Plus under Programs/Norton Safety Minder all I show is Uninstall and the generic Explorer Icon for Online Family Norton (not the usual icon.) I just looked at the NSM activity tab and see numerous laptopantivirus.net hits. Googled it and see that its a homepage hijacker/trojan horse. Going to do a full Norton scan to include the registry and hope it works. Aany other advice will be appreciated.

My daughter just informed me that something popped up infroming her of two virus’s were found. She thinks it was Norton and clicked OK and got a message saying they were cleared. She restarted the computer and now cannot get on the internet. Outlook does go out and get her mail. When I log on under my profile I do get the internet. But I no longer have the Norton Safety Minder icon on my desktop. Plus under Programs/Norton Safety Minder all I show is Uninstall and the generic Explorer Icon for Online Family Norton (not the usual icon.) I just looked at the NSM activity tab and see numerous laptopantivirus.net hits. Googled it and see that its a homepage hijacker/trojan horse. Going to do a full Norton scan to include the registry and hope it works. Aany other advice will be appreciated.

Norton Scan found trojan.fakeAV, PersonalAntivirus and Trojan.PidiefG. All have been quarantined. I’m now wondering if the registry has been cleaned.

Trying to find the AntiVirus support team (or forum) and not having any luck. Can you point me in the right direction?

Bagger,

 

 

The link to the Norton Internet Security / Norton AntiVirus forum http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback

 

The link to the Norton 360 forum http://community.norton.com/t5/Norton-360/bd-p/Norton_360

 

Thanks,

Katie

Thanks