Big Sur crashes

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1

Apparently I made a mistake upgrading to MacOS Big Sur. Now Norton 360/Lifelock is causing my system to crash every few minutes. Fortunately I was able to uninstall Norton between crashes. Any suggestions on what to do? Dump info from MacOS follows:

panic(cpu 4 caller 0xffffff80182bfb71): assertion failed: (MBUFQ_EMPTY(&cfq->q_mq) && cfq->q_start == cfq->q_end) || (!MBUFQ_EMPTY(&cfq->q_mq) && cfq->q_start != cfq->q_end), file: /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.50.7/bsd/net/content_filter.c, line: 1089
Backtrace (CPU 4), Frame : Return Address
0xffffffa0b19fb6f0 : 0xffffff8017abc66d 
0xffffffa0b19fb740 : 0xffffff8017bff073 
0xffffffa0b19fb780 : 0xffffff8017bef6aa 
0xffffffa0b19fb7d0 : 0xffffff8017a61a2f 
0xffffffa0b19fb7f0 : 0xffffff8017abbf0d 
0xffffffa0b19fb910 : 0xffffff8017abc1f8 
0xffffffa0b19fb980 : 0xffffff80182bee1a 
0xffffffa0b19fb9f0 : 0xffffff80182bfb71 
0xffffffa0b19fba00 : 0xffffff8017eadcfe 
0xffffffa0b19fba40 : 0xffffff8017eae008 
0xffffffa0b19fbbd0 : 0xffffff8017eac4ef 
0xffffffa0b19fbc20 : 0xffffff8017ea921c 
0xffffffa0b19fbc90 : 0xffffff801802ecf9 
0xffffffa0b19fbce0 : 0xffffff80180a8c20 
0xffffffa0b19fbe00 : 0xffffff801807d4c8 
0xffffffa0b19fbe30 : 0xffffff8018077e35 
0xffffffa0b19fbee0 : 0xffffff8018077c47 
0xffffffa0b19fbf40 : 0xffffff8018169ceb 
0xffffffa0b19fbfa0 : 0xffffff8017a621f6 

Process name corresponding to current thread: com.symantec.mes.systemextension
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
20B50

Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x0000000017800000
KernelCache base:  0xffffff8017a00000
Kernel slide:      0x0000000017810000
Kernel text base:  0xffffff8017a10000
__HIB  text base: 0xffffff8017900000
System model name: MacBookPro16,2 (Mac-5F9802EFE386AA28)
System shutdown begun: NO
Hibernation exit count: 0

System uptime in nanoseconds: 631218099248
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00000092f787e40d
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x000000097c9ad25d 0x0000000000000000
last started kext at 13861769002: >!AHIDKeyboard	222 (addr 0xffffff8018e8d000, size 16384)
last stopped kext at 278643252250: >usb.!UHostPacketFilter	1.0 (addr 0xffffff801a846000, size 8192)
loaded kexts:
>!ATopCaseHIDEventDriver	4000.27
>!AHIDALSService	1
>AGPM	119
>!APlatformEnabler	2.7.0d0
>X86PlatformShim	1.0.0
@filesystems.autofs	3.0
@fileutil	20.036.15
>!AUpstreamUserClient	3.6.8
>!AGraphicsDevicePolicy	6.1.27
@AGDCPluginDisplayMetrics	6.1.27
>pmtelemetry	1
>LuaHardwareAccess	1.0.16
|IOUserEthernet	1.0.1
|IO!BSerialManager	8.0.1f5
@Dont_Steal_Mac_OS_X	7.0.0
>!AHV	1
>!ADiskImages2	1
>!AGFXHDA	100.1.431
>!ABacklight	180.3
>!ABridgeAudio!C	100.2
>!A!IICLGraphics	16.0.0
>BridgeAudioCommunication	100.2
>!AAVEBridge	6.1
>!A!IPCHPMC	2.0.1
>!AMCCSControl	1.14
>!AThunderboltIP	4.0.3
>!A!IICLLPGraphicsFramebuffer	16.0.0
>!A!ISlowAdaptiveClocking	4.0.0
@filesystems.apfs	1677.50.1
>BCMWLANFirmware4378.Hashstore	1
>BCMWLANFirmware4377.Hashstore	1
>BCMWLANFirmware4364.Hashstore	1
>BCMWLANFirmware4355.Hashstore	1
@filesystems.tmpfs	1
@filesystems.hfs.kext	556.41.1
@BootCache	40
@!AFSCompression.!AFSCompressionTypeZlib	1.0.0
@!AFSCompression.!AFSCompressionTypeDataless	1.0.0d1
>!ABCMWLANBusInterfacePCIeMac	1
@private.KextAudit	1.0
>!ASmartBatteryManager	161.0.0
>!AACPIButtons	6.1
>!ASMBIOS	2.1
>!AACPIEC	6.1
>!AAPIC	1.7
@!ASystemPolicy	2.0.0
@nke.applicationfirewall	310
|IOKitRegistryCompatibility	1
|EndpointSecurity	1
>!AHIDKeyboard	222
>!AHS!BDriver	4000.27
>IO!BHIDDriver	8.0.1f5
>!AActuatorDriver	4400.28
>!AMultitouchDriver	4400.28
>!AInputDeviceSupport	4400.35
@kext.triggers	1.0
>!AGraphicsControl	6.1.27
|IO!BHost!CUARTTransport	8.0.1f5
|IO!BHost!CTransport	8.0.1f5
|IOAVB!F	900.12
>!A!ILpssUARTv1	3.0.60
>!A!ILpssUARTCommon	3.0.60
>!AOnboardSerial	1.0
@plugin.IOgPTPPlugin	900.11
|IOEthernetAVB!C	1.1.0
>X86PlatformPlugin	1.0.0
>!ABacklightExpert	1.1.0
|IOAudio!F	300.6.1
@vecLib.kext	1.2.0
>IOPlatformPlugin!F	6.0.0d8
>!ASMBus!C	1.0.18d1
|IONDRVSupport	585
|IOAccelerator!F2	439.35.4
@!AGPUWrangler	6.1.27
@!AGraphicsDeviceControl	6.1.27
|IOGraphics!F	585
|IOSlowAdaptiveClocking!F	1.0.0
>usb.cdc.ncm	5.0.0
>usb.cdc	5.0.0
>usb.networking	5.0.0
>usb.!UHostCompositeDevice	1.2
>usb.!UVHCIBCE	1.2
>usb.!UVHCICommonBCE	1.0
>usb.!UVHCI	1.2
>usb.!UVHCICommon	1.0
>!AEffaceableNOR	1.0
|IOBufferCopy!C	1.1.0
|IOBufferCopyEngine!F	1
|IONVMe!F	2.1.0
>!ABSDKextStarter	3
|IOSurface	289.3
@filesystems.hfs.encodings.kext	1
>!AThunderboltPCIDownAdapter	4.1.1
>!AThunderboltDPInAdapter	8.1.4
>!AThunderboltDPAdapter!F	8.1.4
>!AHPM	3.4.4
>!A!ILpssI2C!C	3.0.60
>!A!ILpssI2C	3.0.60
>!A!ILpssDmac	3.0.60
>!ABCMWLANCoreMac	1.0.0
|IOSerial!F	11
|IO80211!FV2	1200.12.2b1
|IOSkywalk!F	1
>mDNSOffloadUserClient	1.0.1b8
>IOImageLoader	1.0.0
>corecapture	1.0.4
|IOUSB!F	900.4.2
>!AThunderboltNHI	7.2.8
|IOThunderbolt!F	9.3.2
>usb.!UXHCIPCI	1.2
>usb.!UXHCI	1.2
>!AEFINVRAM	2.1
>!AEFIRuntime	2.1
>!ASMCRTC	1.0
|IOSMBus!F	1.1
|IOHID!F	2.0.0
$!AImage4	3.0.0
|IOTimeSync!F	900.11
|IONetworking!F	3.4
>DiskImages	493.0.0
|IO!B!F	8.0.1f5
|IOReport!F	47
|IO!BPacketLogger	8.0.1f5
$quarantine	4
$sandbox	300.0
@kext.!AMatch	1.0.0d1
|CoreAnalytics!F	1
>!ASSE	1.0
>!AKeyStore	2
>!UTDM	511.40.9
|IOUSBMass!SDriver	184.40.6
|IOSCSIBlockCommandsDevice	436.40.6
|IO!S!F	2.1
|IOSCSIArchitectureModel!F	436.40.6
>!AMobileFileIntegrity	1.0.5
@kext.CoreTrust	1
>!AFDEKeyStore	28.30
>!AEffaceable!S	1.0
>!ACredentialManager	1.0
>KernelRelayHost	1
|IOUSBHost!F	1.2
>!UHostMergeProperties	1.2
>usb.!UCommon	1.0
>!ABusPower!C	1.0
>!ASEPManager	1.0.1
>IOSlaveProcessor	1
>!AACPIPlatform	6.1
>!ASMC	3.1.9
|IOPCI!F	2.9
|IOACPI!F	1.4
>watchdog	1
@kec.pthread	1
@kec.corecrypto	1.0
@kec.Libm	1

 

2

Hi @Flugel,

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

3

Looks to me like Quarantine version 4 is just one of the loaded kernel extensions. No, I haven't experienced anything about any files or directories quarantined.

4

FWIW!! In your original posting of the debug log, there is an entry that has been a known issue since the Sierra release. The entry is " $quarantine 4 ". Its attributed to Gatekeeper / watchdog timeout kernel panic. Have you had any notifications before installing Norton there were files or directories quarantined ?

Cheers

5

Allow me to flag a moderator. Someone from Norton may at some point send you a PM and notify you here of that. Most likely they will request system logs, and will give you instructions about how to get those for them. 

Edited: What is your Norton product version? The latest is 8.6 if I am seeing the correct information.

Cheers

6

Thanks for the pointer, but it appears the Norton menu option to uninstall successfully removed the extension as well as the rest of the application. The systemextensionstctl command says 0 extensions installed. I'm not getting any crashes as long as Norton isn't installed.

7

Hello Flugel. Look at the solution in this older post here on the forums. It will guide you to removal of the offending com.symantec.mes.systemextension instance. Reboot when done. That should correct the panic and crashing.

As for reinstalling your Norton product, I cannot recommend it for various reasons. One is cpu panic and other issues have been present since Catalina, and secondly, I'm not a current MAC user so I don't know all the in's and out's of the OS in general. You could reinstall from your Norton account and get all the updates available, making sure you restart after each set accordingly. Report what your results are so we can process further. 

Cheers