Block this Number gives error "Failed to update rules. Please try again later". Search Terms returning "No Activity Found for this type and time period".

Norton Family | Parental Control
1

Android App (Client 4.3.1.19), logged in as Parent Mode on Samsung S7.(SM-G930V Android v7.0).

When I go to the Activity/Messages to view the messages, I am unable to 'Block this Number'.  It gives the error "Failed to update rules. Please try again later".  I have been able to do and use this feature in the past. (screenshot included).

Also, I am not getting any results displaying in the Activity/Search Terms (screenshot included).  I confirmed and even tested via my child's Android phone where Chrome browser was being used.  I also do not see any Search Term results when logged into the Norton Family Web Portal.  We have now disabled the Chrome app on child's phone until we have a solution.

Please advise.  Thank you!