Blocked PC APP in Using Norton Family are still accessible

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1

Hi, we have blocked a few PC app through Norton Family including TLauncher/ Hitfilm express. However, from times to time we still getting alert from Norton Family that the app are installed/ uninstalled. We checked in the PC, the app has been deleted. We tried to contact Norton support, they reckon the kid install/ uninstall them again and again. However, there was time i was sitting in front of the PC when the alert pop up so there was not installation/ uninstallation going on.

  1. Does anyone experience this and if it is possible some of the websites (watching series/ game sites) would trigger installation/ uninstallation of the app?
  2. If what Norton support say is true ie kid install/ uninstall, if there is any setting in Norton Family can stop them? (note: i have turned on the App Supervision)
2

Hi ENC,

Thank you for reaching out to Norton Family.

For the applications you had suggested, there could be frequent updates happened in the background resulting in timely install/uninstall alerts. We are analyzing ways to improve the alerting mechanism when any windows application is installed/uninstalled on the device in our future releases.

In the mean time, if you would like to stop receiving e-mail alerts for any application install/uninstall on devices, you could login to Norton Family Web Portal. Select your Child -> View Profile -> Navigate to "Parental Email Notifications" section -> UnCheck "<Child_Name> installs or uninstalls an app on any device" option and Save the settings.

Thanks,
Norton Family Team