I just add a Network Attached Storage (NAS) device from QNAP to my home network and I'm having problems accessing it.
I have several devices and PC's attached to my home network, but for now let just consider my laptop since everything else is off.
Here are a few configuration details:
- Laptop is running Windows XP SP2 with the latest patches installed
- Windows Firewall is OFF
- I have a Linksys wireless router Model #WRT-54GX ver2. This has a SPI Firewall which is enabled.
- My new QNAP NAS is Model #TS-459 Pro II
- The laptop and NAS are hard wired to the router via CAT5e cables and obtain an IP Address via DHCP from the router.
- I have configured the Trust Control within Norton to allow access between other devices attached to my network to my laptop, which is running Norton. Everything has been fine. I've been able to share data between devices on my network and my laptop.
Ok, here the problem I encountered today. I connected my new NAS to my router and then launched Norton. I noticed that Norton recognized it in Trust Control as a new device an automatically applied the default trust setting of Restricted to it. I modified this setting to Trusted as I have done to other devices that I have added in the past. I tested the new trust by successfully pinging the device. Everything seemed golden, but when I attempted to run the NAS Finder application supplied by QNAP, the utility returns an error stating that it cannot detect the NAS device on my network. I rebooted my laptop and NAS drive, but I received the same results when executing the QNAP Finder utility. I knew that this must be a firewall issue as about 99% of these issues usually are so I turned off the Smart Firewall on Norton for a moment, and sure enough, the QNAP utility found the NAS drive.
I made sure that the QNAP Finder utility was not blocked in the Program Control option in Norton. It was set to Auto and I changed it to Allow. I saved the settings and it didn't work. Same issue. I rebooted the laptop and NAS again and same thing. No access. I can still ping the NAS, but the QNAP utility cannot detect the NAS on the network.
Right now, I have the Norton Smart Firewall turned off and I turned on the Windows Firewall so I have some additional protection to supplement the SPI firewall on my router.
I really don't know what to do at this point. Any suggestions will be greatly appreciated.
Thanks