Have you tried the suggestions from the Microsoft Communities in the link I gave above about running the Driver VerifIer?
I run the Driver Verifier.
It is pointing to a driver name BHDrvx86.sys (see attachment)
I tried to locate such driver in c:\windows\system32\drivers but there is no such driver there.
A am also attaching the dump.
Looking at the mini dump, it seems the driver that is causing the problem is a Norton 360 driver.. So Norton 360 is the one causing the issue?? What should I do?? Remove Norton 360??? But the whole idea was to remove something else to keep Norton !!!! LOL
NORTON SUPPORT - PLEASE PROVIDE ANSWER... IT'S BEEN 5 DAYS AND NO ANSWER...
rsbezer wrote:NORTON SUPPORT - PLEASE PROVIDE ANSWER... IT'S BEEN 5 DAYS AND NO ANSWER...
Did you ever get the instructions to upload the dump files to Norton?
As a work around, you can revert to V6 (2012).
If you wish to do this....
Download the Norton Removal Tool from here www.norton.com/nrt
Download a fresh copy of 360 from here for 360 Standard or here for 360 Premier
If you use Identity Safe, backup/export your data. Do this twice...once in the DAT format, and once in the CSV format.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Run the 360 installer.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try your Identity Safe. If it does not work, import your Identity Safe data.
What is V6?? An older version?? Please explain and be more specific, I am not familiar with Norton versions.. all I know is that I am running Norton 360 version 20.2.0.19
rsbezer wrote:What is V6?? An older version?? Please explain and be more specific, I am not familiar with Norton versions.. all I know is that I am running Norton 360 version 20.2.0.19
Norton has changed the way they identify the major version of 360. They started out with Version 1 (V1), 2,3,4,5,and V6.
V6 was the version released for 2012, and would probably be the version you had before upgrading to the 2013 version, which is being identified as 20.x.x.x.
The issues many have been seeing recently with version 20.x.x.x. can be worked around by downgrading to the 2012 Version 6 of 360 as I noted above.
There is a product update coming out probably this week. You may want to wait for that to be updated on your 360 to see if it solves your problems. If it does not help, you can try my instructions to go back to Version 6.
OK.. problem solved.. I unistalled Norton, and bought / install McAfee. Works perfectly with Windows Vista, no blue screen of death.
rsbezer wrote:OK.. problem solved.. I unistalled Norton, and bought / install McAfee. Works perfectly with Windows Vista, no blue screen of death.
One thing to make sure you continue to not have problems, be sure you uninstalled Norton with the Norton Removal Tool.