Hello, I've had Norton 360 for a while and never had a problem but recently I built a new system and have had no luck making it through a full system scan.
Each time I either manually start a full system scan or let it kick in during idle time I get a Blue Screen of Death (BSOD, in Windows 7) and a windows reboot. I've searched the forums and the internet in general and tried a number of different things but had no luck.
I've seen this on two brand new computers, and the only common aspect of the two computers is each was using a Gigabyte Z97 motherboard (though slightly different models). I've tried with different RAM on each system, so it is not RAM (and MemTest checks out), and different processors (one an Intel Core i5 4690 and the other an Intel Core i5 4690K). The motherboards are using the most recent BIOS (F5).
The crash happens right when Norton indicates it is "Scanning Commonly Infected Areas". I'm running into BSOD 0x00000124, with hal.dll supposedly causing the crash (according to BlueScreenView). I've tried running a full scan in Windows Safe Mode (with Networking) but the scan just hangs at "Initializing". A custom disk scan completes successfully.
Based on suggestions others have had here, I've uninstalled a number of Windows Updates, tried removing and re-installing Norton 360 using the "Remove and Reinstall tool" and made sure my video card (an older Radeon 7870) driver is up-to-date (I tried the most recent formal AMD driver and the even more recent beta drivers). The integrated video in the Intel Core i5 is disabled. I've tried with my RAM running at 1333Mhz and 1866MHz (XMP).
I'm not sure what else to try, any suggestions? I've attached the minidump file from the most recent crash...