Bluetooth connectivity for file transfer of contacts from phone

I cannot get bluetooth to upload pictures or contacts from phone to PC.   Is this a windows issue or a firewall issue?   Cannot configure norton 360  firewall>settings>program control>add to find the Bluetooth executable FSQuire.exe in c:\windows\system32, it finds the file before and file after, but not the bluetooth executeable.  Does Norton 360 block bluetooth uploads?   My other bluetooth devices, such as keyboards, mice have no issues.