I purchased this "Norton Internet Security" trial software which was pre-installed on my computer. After the purchase was complete I got a page which read: "purchase complete" -- so they *did* take the money... but then it read: "the info (password / username) provided did not match our records, but you can login to make changes". ???!! I had never had a Norton account before then, so they should not have had anything in their records to begin with.....but regardless, I decided to try signing in. It rejected me, as expected. So I tried the 'reset password' routine. It sent an email link, which was bogus. I've tried clicking on numerous so-called "support" or "get help" links on several pages......ALL BOGUS. So now, here I am, having just sent my credit card & money to someone claiming to be Norton, but how do I know its even Norton?? So then I try updating my software just for kicks.. The update routine starts up and completes it fine, then says: "you now have 365 days.....etc"...and "this software is available for up to 3 computers. Click Here to get help on how to install". I click the link .....BOGUS. I try to get help. In the middle of a live chat session (which took me forever to find) and I'm presented with a page which says: "a rep will be with you shortly". No wait estimated time given! Am I to sit there for 2hours? 2 minutes? Then after waiting for several minutes I gave up. I went to close the window, and up pops the estimated wait time. Kinda late guys. So I start explaining to the rep what's going on, and 'boom'... I got knocked offline, once again, with ATT's fabulous static-filled DSL. But this isn't about ATT, its about Norton's issues. I regret purchasing this software -- not because of the software (because it seems to do a good job), but because of Norton's inability to run a tight ship in the customer service dept. I am actually shocked that I was able to login to this forum and post. Thanks Norton.