Browsing Chokes on Windows but not Mac or Chrome OS

Norton 360 for Windows
1

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Issue abstract: Browsing chokes on Chrome for Windows but not on Mac or Chrome OS.

Detailed description:In recent weeks, Chrome on Windows has failed to load multiple sites that load just fine on Chrome for Mac OS or Chrome OS. Even Norton itself seems to be affected. I suspect that there is malware happening, but a boot level scan revealed nothing.

Product & version number:

OS details:Windows 11

What is the error message you are seeing?Varies by site. I can provide examples on demand.

If you have any supporting screenshots, please add them:

2

@Mark_Cederholm Uncheck/disable the HTTPS scanning feature in Norton, reboot and retest for us. Others are seeing the same issue.

safe web settings
safe web settings1014×678 101 KB

SA

3

Thanks for your reply. I turned the setting off and the problem went away. I turned it back on and the problem reappeared. So that definitely seems to be the issue. Thanks again!

4

Good news indeed. Glad we could help.

SA

5

Thank you, this worked for me as well. I toggled HTTPS scanning off, rebooted, and toggled HTTPS scanning back on after the reboot. Browsers/websites look like they are functioning well.

1 Like
6

~ my understanding:
Norton released a backend fix for this Website loading issue.
Please run LiveUpdate and Restart the machine and check if websites are loading as expected.

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7

Yes, looks like the problem is fixed with the update. Thanks!

1 Like