'BSOD' Caused by Symantec? (From another forum). Help Please!


brkkab123 wrote:

It's easy enough to solve, though. Uncheck the boxes, install CPU-z, then uninstall the Ask crap and then let Everything aka Search everything search for Ask and delete what it finds. Problem solved. 


Hi brkkab123,

If you untick all the boxes (including unticking agree to the terms and conditions) then Ask will not install anyway.

Hi brkkab123,

 

I did exactly as you instructed and it would appear  that my memory settings are ok! In the 'Memory' tab it showed 'DRAM Freq'. 332.5/ 333. Then under the 'SPD' tab there were 3 settings as you said there would be, the middle one showed 333Mhz! I take that all is ok on that score, if you could confirm for me I would be much obliged.   

 

Hi crisoco8722,

 

I heeded your warnings and made sure I unticked the relevant boxes, I normally do anyway but it's good to be reminded thanks to your kind self.

If your ram timings match one of the SPD tabs, then that part is all done. Just to be sure, when you updated the drivers did you disable NIS's Antivirua and antispyware protection? That's a must for updating driver's properly. Re-enable them after the drivers are updated. Other than that the only thing I would try is running Memtest86+ to make sure your ram sticks are all good. Just set the bios to boot from the Memtest86+ boot cd or flash drive you made, in the earlier post I made to you. If no errors appear your ram is good. If errors appear you have a bad ram stick. If errors appear to rule out which ram stick is bad. Leave only 1 ram stck in slot 1 and rerun Memtest86+. If no errors, remove that stick and put another one in it's place, Do that until the errors begin. When they do happen, you found the bad ram that needs to be replaced. Other than that. I'm out of suggestions. other than maybe running disk cleanup to get rid of junk files.

Hello brkkab123,

 

I take it then it's ok as my ram timings did match one of the SPD tabs. I did as you said and disabled NIS while I updated the bios drivers and ran the CCleaner afterwards.

 

All along I have had a hunch that this may be related to my graphics card but I have all the latest drivers and CCC installed. Interesting that 'Carlos' from Symantec referred to one of my video drivers in the dump files! I will have to see how I get on over the next few days or so.

 

Brummie

Try these 2 and see what happens. Type command in the start menu's search box. Right-click Command Prompt at the top left and click on Run As Administrator. In the Administartive Command Prompt window that opens, type in sfc /scannow and hit enter. That scans Windows for any missing files dealing with startup, etc. When that's done running type chkdsk c: /r. Type in Yes and hit enter for it to schedulae Checkdisk to run at next startup. Now restart your pc and let Checkdisk run. It could take anywher from 20 minutes to over 3 1/2 hours depending on the type of hard drive and the disk size. For example my ssd is done in about 3-5 minutes. My 2 WD Caviar Black 1.0TB. hard drive's each take 3 1/2 hours to run a thorough Checkdisk. Take a break and get something to eat, read a magazine/book, watch tv, listen to music, etc. 

Hello brkkab123,

 

Ran the two processes you suggested and both came back ok! Will just have to monitor my pc now to see how everything goes.

I notice 'dit dit' sounds have changed since I updated the Bios the other day. Things seem to be running more smoothly but only time will tell, touch wood. I shall keep you posted if anything untoward should happen re the BSOD. Shall also monitor my Norton logs a bit more too.

Good deal, the problem may very well be solved.

Thanks again for all your help, I really appreciate it you putting yourself out so much.

It was my pleasure.

Oh the joys of PC's, just had another BSOD! Just when everything seemed to be running great it happened again, was in the middle of writing an email (Using 'Thunderbird' latest Ed.) when it happened. This is the error message.

 

BCCode:                                                 a

  BCP1:                                                    FFFFFFFFFFFFFF8C

  BCP2:                                                    0000000000000002

  BCP3:                                                    0000000000000000

  BCP4:                                                    FFFFF80002E7E7C9

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Don't know if anyone can tell us what exactly it is pointing to?

 

Brummie

 

 


brummie wrote:


Thank you both for your very informative posts. I shall certainly heed some of the advice, having looked at the two utility programmes mentioned (Blue Screen View and What Is Hang) I found out that they don't support 64bit systems as yet!

 


Hi brummie:

 

I just double-checked the system requirements here for NirSoft's BlueScreenView and it should support 64-bit Win 7 (see NirSoft's instructions under System Requirements on how to confirm your OS is configured to collect and save minidump files during BSODs). I've also posted brief instructions here on how to post BlueScreenView output in posts in the Norton forum.

 

Hope this helps.

---------------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.7.1.3 * IE 9.0 * Firefox 11.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS


brummie wrote:

Oh the joys of PC's, just had another BSOD!

Brummie


Sorry to hear you are still having trouble. Sometimes it is a long haul but what you have done already is all for the good.

If you can also get those 2 programs to work that will also help.

Another one that might help is Nirsoft's AppCrashView

 

Also keep your eye on Windows Event Viewer. I had a crash the other day that was not due to Norton (I know from my new setup) but seemed to have been cured after sorting out a long standing error message in Windows Logs / Application. Not all the error messages you will be able to solve and some may not be important but take a look and assess that for yourself by searching Google or take some advice.

 

Keep up the good work.

Hi Imacri,

 

Thanks for the info and links, I will try and do this tomorrow now as it's a bit late here now, and then see if I can post some of the minidump files here to view.

Hi Imacri,

 

Finally got round to doing this, was quite easy in the end! For those technically minded I hope they can decifer this lot. It would appear thet a little peskie called dvr 'ntoskrnl.exe' might be the cause here but I shall leave it in the hands of the experts out there to see what they make of it?

 

Brummie

Hi brummie:

 

I was looking through the contents of the zipped file you posted here on the Windows 7 Forums and had two questions about the Windows Diagnostic Report you attached (PerformanceReport.html).

 

The Anti-Virus section of the report states that "Security Center is unable to identify an active anti-virus application".  When you open your Windows Security Center is NIS turned on for both your firewall and malware protection?

 

Security Center Malware Protection.jpg

 

I was also curious about the device error Flash Reader is reporting "tv_ConfigMgrErr19".  This could be totally unrelated to your BSODs, but are you using a USB device as your F: drive, and if so, have you checked for an updated driver for this device from your Windows Device Manager?

 

Device Manager USB Drive.jpg

 

--------------
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.7.1.3 * IE 9.0 * Firefox 12.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

 

 

Hi Imacri,

 

My security center does in fact show both Security suite and firewall as enabled by Symantec.

 

The flash reader is my 'Kingston memory flash stick reader' and that always uses the 'G' drive! When I put the thing in just now I checked for updated drivers but states I have the latest installed. In the 'device manager' it showed a small alert yellow triangle next to the 'G' drive and also next to the 'F' drive symbol. When I took the flash stick out, that alert symbol for flash stick  disappeared.


brummie wrote:

 

I ran a registry cleaner (for the first time in years, CCleaner) and then I uninstalled my NIS 12, used the NRT and then re installed....My pc seemed to be running much better and for one day was ok. I then ran a manual full system scan and the thing gave a BSOD maybe half an hour into it.
 


Hi brummie:

 

I'm not a computer tech expert by any stretch of the imagination, but the bug check strings in the BlueScreenView output you posted in message # 34 point to driver problems with your Windows NT Kernel (IRQL_NOT_LESS_OR_EQUAL) and a driver named dxgmms1.sys (DRIVER_IRQL_NOT_LESS_OR_EQUAL) - which might have something to do with the DirectX driver for your video graphics card (see here).  Can you find a driver update for your graphics card from Device Manager or your computer manufacturer?

 

Since you're seeing warnings in your Windows Device Manager for both your F: and G: drives and can't find an updated driver for your Kingston flash reader, are you able to uninstall the driver for this flash reader and then re-install it?  I assume you could just choose Uninstall from Device Manager for this device (see the screenshot in message # 35) and then plug the flash reader back in after a re-boot.  I've never tried this myself but if this is a plug and play device Windows should be able to automatically locate and re-install the correct driver when you plug the flash reader back into your USB drive.  That might solve at least one driver problem.

 

Here are two other observations that might point you in the right direction.

 

1.  NIS Clean Re-Install

 

What day did you perform the NIS 2012 clean re-install, and did you follow instructions similar to those posted here (i.e., did you uninstall from the Control Panel and then run the Norton Removal Tool 2 or 3 times with re-boots between each NRT wipe)?

 

The Windows Diagnostic Report you posted here in the Windows 7 Forum that states "Security Center is unable to identify an active anti-virus application" was generated 18-Apr-2012.  I'm wondering if this could still be an intermittent problem. Other people in the Norton forum have found that unregistering and re-registering wmiutils.dll often solves this glitch in the Security Center (see yogesh_mohan's solution in the thread here titled Windows 7 Action Center) and this problem might have already been fixed by the NIS re-install, but it might also point to a larger issue with your Windows registry.

 

2.  NIS Boot-Time Protection

 

What setting are you using for your NIS boottime protection?  In NIS 2012 go to Settings | Computer |  Realtime Protection | Enable Boottime Protection, and I believe the NIS 2012 default (unlike NIS 2011 and earlier versions) is now OFF.  There's a remote possibility that you have a conflict with the order in which services and drivers are loading at boot-up, and it's possible that changing your NIS boottime protection to Aggressive and loading NIS earlier in the boot-up could help.  According to the Symantec support article here, when bootime protection is set to Normal or Aggressive "all required drivers and plug-ins start functioning as soon as you start your computer".  And vice versa, if you have NIS boottime protection set to Normal or Aggressive, change it back to OFF and see if the drivers for your devices in F: and G: drive load correctly at boot-up.

-----------------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.7.1.3 * IE 9.0 * Firefox 12.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Not to change the subject, but Windows has had a bug since Windows Vista that still exists today in Windows 7. In Vista & 7 Security Center/Action Center will list various 3rd part Antivirus software as Active & protecting your pc. Norton, Kaspersky, ESET, etc. are affected by the following bug. Now when you have Windows run a System Health Check, it never recognizes any 3rd party antivirus software, including Microsoft's Security Essentials. This bug still exists in Windows 8 Consumer Preview.

Hi Imacri,

 

I have managed to sort the problem re the flash memory for dives F and G. I found my sony digital camera drivers were causing a problem and have now rectified that one. The 'G' drive icon I now have it to show only when there is something plugged in, ie my camera or flash stick, the icon disappears when unplugged. This now doesn't show the yellow alert triangle in 'Device manager' any more and just ran another system health check and indeed the flash message is now gone and showing a clean bill of health again.

 

The diagnostics report still shows the message re not seeing antivirus or firewall! I tend to agree with 'brkkab' in previous message that it's a bug as it still shows up ok in the 'Action Center'.

 

As I said before, I upgraded recently to the latest CCC and graphics driver for my AMD Radeon graphics card. 

 

 

Hello Imacri,

 

I have now shown this thread as resolved because since sorting the problem with the flash drive memory stick and the camera I mentioned, touch wood the BSOD problem has ceased! I have been doing allsorts on my pc and still running OK. Still getting clean bill of health with the 'System Health Report' too so I think I shall leave it there.

 

Once again, many thanks to you all who helped me out with this issue.