brummie wrote:
I ran a registry cleaner (for the first time in years, CCleaner) and then I uninstalled my NIS 12, used the NRT and then re installed....My pc seemed to be running much better and for one day was ok. I then ran a manual full system scan and the thing gave a BSOD maybe half an hour into it.
Hi brummie:
I'm not a computer tech expert by any stretch of the imagination, but the bug check strings in the BlueScreenView output you posted in message # 34 point to driver problems with your Windows NT Kernel (IRQL_NOT_LESS_OR_EQUAL) and a driver named dxgmms1.sys (DRIVER_IRQL_NOT_LESS_OR_EQUAL) - which might have something to do with the DirectX driver for your video graphics card (see here). Can you find a driver update for your graphics card from Device Manager or your computer manufacturer?
Since you're seeing warnings in your Windows Device Manager for both your F: and G: drives and can't find an updated driver for your Kingston flash reader, are you able to uninstall the driver for this flash reader and then re-install it? I assume you could just choose Uninstall from Device Manager for this device (see the screenshot in message # 35) and then plug the flash reader back in after a re-boot. I've never tried this myself but if this is a plug and play device Windows should be able to automatically locate and re-install the correct driver when you plug the flash reader back into your USB drive. That might solve at least one driver problem.
Here are two other observations that might point you in the right direction.
1. NIS Clean Re-Install
What day did you perform the NIS 2012 clean re-install, and did you follow instructions similar to those posted here (i.e., did you uninstall from the Control Panel and then run the Norton Removal Tool 2 or 3 times with re-boots between each NRT wipe)?
The Windows Diagnostic Report you posted here in the Windows 7 Forum that states "Security Center is unable to identify an active anti-virus application" was generated 18-Apr-2012. I'm wondering if this could still be an intermittent problem. Other people in the Norton forum have found that unregistering and re-registering wmiutils.dll often solves this glitch in the Security Center (see yogesh_mohan's solution in the thread here titled Windows 7 Action Center) and this problem might have already been fixed by the NIS re-install, but it might also point to a larger issue with your Windows registry.
2. NIS Boot-Time Protection
What setting are you using for your NIS boottime protection? In NIS 2012 go to Settings | Computer | Realtime Protection | Enable Boottime Protection, and I believe the NIS 2012 default (unlike NIS 2011 and earlier versions) is now OFF. There's a remote possibility that you have a conflict with the order in which services and drivers are loading at boot-up, and it's possible that changing your NIS boottime protection to Aggressive and loading NIS earlier in the boot-up could help. According to the Symantec support article here, when bootime protection is set to Normal or Aggressive "all required drivers and plug-ins start functioning as soon as you start your computer". And vice versa, if you have NIS boottime protection set to Normal or Aggressive, change it back to OFF and see if the drivers for your devices in F: and G: drive load correctly at boot-up.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.7.1.3 * IE 9.0 * Firefox 12.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS