Thanks a lot DaveH. :)
I would surely love any help from anyone here that is a Guru so I can figure out if I have a hidden infection or not. I'll patiently wait for a response from someone, because I think I remember reading a while back that even a re-format and a system restore with a disc can't get rid of some infections. I know about the Norton Power Eraser, but I've been too afraid to use that software.
Hi,
Your temps are good, no problem.
If your pc is a laptop, please never download GPU drivers from Microsoft Update, use only those provided by the manufacturer or check into the manufacturer's webpage (HP), if there are any new.
You can find the version by looking into "Device Manager", right-click "Properties" and check the "Driver" tab.
Laptop GPU drivers are specially made to accomodate more features or key functions that are not available in normal drivers.
sometimes it even produce BSOD's.
Wait for the other user DaveH to check the minidumps and we'll see.
Also, you mentionned about a full restore, do you mean a factory reset, (recommended), or a Windows restore point? (not recommended).
Kindest regards,
I'm glad that my temps are good. My PC is a slimline desktop computer.
Yeah, the real name for it I found is System Recovery. There are 4 discs and a Supplmental Recovery disc. It reformats the hard drive, and then it does a factory reset. I've only done the restore point once recently due to Startup Repair popping up and saying that I should do it.
Hi,
Check with your manufacturer's webpage HP if there are any newer drivers as Microsoft is very slow in testing GPU drivers and they provide older drivers.
Newer drivers can often resolve issues.
Do not attempt for the moment a system recovery before making sure that there is no infection(s), and see if the minidump files reveal the real culprit, a driver, faulty process, update, missing Windows component etc...
If some program, as I saw failed to uninstall completely you will need also help in order to manually delete some registry entries.
Could you please provide a screenshot from msconfig startup tab and another from the "services" window?
Thank you.
Okay, I'm downloading an ATI driver from HP's website right now. I'll hold off on doing a System Recovery. Well, I only found two minidump files. There was another minidump folder, but I think that was only for Firefox, I'm not entirely sure. Oh wow, I have to mess with registry entries as well with some help? That sucks, but hopefully I do get some help with that. :( Hmm... I was taking screenshots of msconfig, and there was only one I had to take for Startup, but I'm on screenshot 5 and there's still more to go. Do you want me to take screenshots of the whole list or what?
Hi,
Please check your PM list...
Also, do not forget if you're downloading your ATI driver, to perform a clean install, uninstall all previous drivers except Windows VGA driver, reboot, then install the latest ATI driver & reboot again...
Sorry, my work took a lot longer than I thought.
But I was unable to find any more information in the crash dumps. Both are the same and I attached one below.
I thought there would be a lot more than 2 of them and was hoping it would give more information.
The only difference in windbg is the faulting moduale is narrowed down as ntkrnlmp.exe
(NT Kernal for multi processors)
But it is definatly a driver fault.
Dave
Hi frozenstar,
Some extra steps to take:
When you open Event Viewer, under section "Windows applications & services logs", check if there are some errors in "Hardware Events", and under "Windows" section, look in "Diagnostics Performance" tab, if there are critical or error events.
In addition, when you open "Action Center" look in "advanced tools" and run the utility "Generate a system health report".
Please report back.
Thanks.
I want to say thanks to those who decided to help me out with my computer issues. Last week I decided to bring the computer to a computer shop to get it checked out and fixed. I brought the information I learned on here to the computer shop, and that helped quite a bit. My computer was checked thoroughly, and the hardware showed no signs of problems. I was told that a couple of the temps were slightly high, so they just cleaned out the dust in the tower. Anyways, since the issue wasn't hardware related, I was told it was a software releated issue with either Norton or a driver problem. They found a video driver, updated it on my computer, and it seems like my computer is fine now. They also uninstalled Norton, and I had to re-install it, so that could have helped as well. I was also told that my computer showed no signs of any kind of infection, so I'm quite happy about that. If I get anymore BSOD in the future, all I have to do is do a System Recovery with the discs I have. If that doesn't get rid of it, then I'd have to get Windows 7 from the store and do completely fresh installation. I was told to only take those steps if I experience any issues in the future, but it's looking like I won't have to take any of those steps, at least for now anyways. So, again thanks for the help here. I just wanted to come on here and update ya'll.
:)
Glad you solved the problem -- it's not the first time that updating a video driver has fixed a problem that seemed to have no relationship to graphics .......