BSOD occuring when waking up from sleep mode - NIS2010

pegas 

Thx,

 

Can somebody shed light or help me?

 

While I am enjoying NIS one thing bothers me a lot. Sometimes when waking up my VAIO from sleep I get a BSOD and computer restarts itself. I tried to track the crash down but I didn't find any rule to replicate the crash. It occurs randomly, it means that some wake ups are OK but suddenly next one initiate crash. However one thing is sure, it never happened before I installed NIS2010. ESET was uninstalled using their removing tool, then remnant files and registry were cleaned, so I am sure that all traces of ESET went off. NIS is my only security installed. My VAIO specification is described in my signature. These crashes occurred cca 4 times but finally today I was quicker than CCleaner :-) and I saved minidumps files which are enclosed for your survey.

 

Having NIS2010 for about 3 weeks now and very impressed so far. I moved over from ESET Smart Secirity and I have to admit that in Symantec they did a big leap with NIS2010. My last experience with Norton was back in 2007 with NIS2007 and I was not so impressed so I opted ESET instead. However as I heard a lot of positives about NIS2010 I gave it a try and bought a 5 pack license. It paid off. NIS2010 is very fast, light, smarty GUI etc. NIS2010 puts ESET on a second rail at least.

 

I am a newbie here, so please be gentle to me :-)

 

Hi folks,

Hi pegas

 

Does Device Manager show anything wrong, that is what ever is the equivalent for that in Vista.? Are you having any problems with the time on your computer, like any errors showing up. Could it be a cmos battery problem? I think I remember seeing a thread in the Forum some thing about the length you have your computer sleeping or something to do with the timing before it went to sleep. Sorry, I can't remember the exact details, but I think there was something similar to this problem. I was just trying to come up with a few remote possibilities here.

pegas, thanks for the mini-dump. The initial indication is that there likely is a conflict with another driver on the system. Thanks for describing your ESET uninstallation. Do you have any other security or encryption software on your system? If you open a command prompt (as administrator) and run “fltmc filters”, what does it report?

Thx to all for your inputs.

Re delphinium: My VAIO is completely up to date, i.e. Windows updates and VIAO updates as well (including the latest ATI, drivers etc.).
Re floplot: Device Manager shows nothing unusual, no question marks. No errors, everythings OK with my comp.
Re reese: I do not have any other security or encryption software on my system. Runing "fltmc filters" reports nothing, I mean entering this into command prompt does not trigger any action.

BTW, what the heck might be that my posts are written upside down?

 

 

[edit:Removed vulgarity.]

Message Edited by shannons on 12-17-2009 11:30 AM

Hi pegas

 

Your posts don't look upside down to me.

Thx. 

 

Can any1 advise how should I set the normal text flow?

 

It means when pressing Enter at the end of a sentence, the cursor goes up instead of down what is usual.

 

However when I am writing directly on this message board, my posts are upside down, you can see it.

 

Yes, because I wrote this post in notepad and then pasted into board.


pegas wrote:

Thx. 

 

Can any1 advise how should I set the normal text flow?

 

It means when pressing Enter at the end of a sentence, the cursor goes up instead of down what is usual.

 

However when I am writing directly on this message board, my posts are upside down, you can see it.

 

Yes, because I wrote this post in notepad and then pasted into board.


 

Perhaps a screenshot might be helpful :)  And what do you mean upside down?  Like you flipped the screen upside down?

Hope it is more clear now.

 

However normally, it should be vice versa.

 

4. etc.

3.(pressing enter and cursor goes up instead of down)

2.(pressing enter and cursor goes up instead of down)

1. (pressing enter and cursor goes up instead of down)

 

 

Usually when I am writing on other forums or in Word, notepad etc. and I press Enter key, the cursor jumps down. It means that the last written sentence is above the cursor. I will show you on numbering.

 

I apologize to mislead you. English is not my native language, so I will try to more elaborate ...

Did you wait till the page FULLY load up?

 

Other then that, I cannot replicate the bug you are experiencing.  I'm typing this straight in the Norton forum box and the enter works fine...

 

1

 

2

 

3

 

4

It must be down to Opera browser!!!

 

Now I am typing this post in IE8 and as you can see the text ranks as usual.

 

1

2

3

4

 

So definitely bug in Opera. Very strange, never see this in Opera before.

Try reporting the bug at the Opera forum @ http://my.opera.com/community/forums/

 

Be warned, most Opera'ers are VERY anti-Symantec!


 

This is getting way off topic now.  Are you still having this BSOD?

Hi pegas

 

Do the BSOD occur if you are using IE8 as your default browser instead of Opera when your computer goes to sleep?  I am thinking that perhaps Norton's is having a problem with Opera.

OK will report the bug later. Yes, I agree back to topic. Situation remains as I wrote, BSOD occurs randomly but having no clue for this behaviour. Even if trying to replicate it, it means when I manually trigger sleep mode, it doesn´t occur regularly. 

Hi pegas

 

Do the BSOD occur if you are using IE8 as your default browser instead of Opera when your computer goes to sleep?  I am thinking that perhaps Norton's is having a problem with Opera.


 

 

Interesting! IE8 is my default browser but maybe you are right that when BSOD occurred Opera has been launched. Will try the sleep mode without Opera running.

Hi pegas

 

I think Opera is your problem. According to the system requirements for NIS 2010

 

  • Microsoft Internet Explorer® 6.0 or higher (32-bit only) ***
  • Mozilla Firefox® 3.0 and later
  • Hi pegas

     

    I think Opera is your problem. According to the system requirements for NIS 2010

     

  • Microsoft Internet Explorer® 6.0 or higher (32-bit only) ***
  • Mozilla Firefox® 3.0 and later

  •  

    OK, I would understand that Norton safe web doesn´t work in Opera but I can´t imagine they (Norton and Opera) clash in so extent ending up in BSOD.

     

    Hi pegas

     

    The system requirements for the program say for IE and Firefox. I would take that to mean that the program would have problems if you do use opera or any of the other browsers out there at this time.

    Hi pegas

     

    The system requirements for the program say for IE and Firefox. I would take that to mean that the program would have problems if you do use opera or any of the other browsers out there at this time.


     

    OK, anyhow I will closely watch if BSOD happens when Opera is running. Thx for your so far support.

    floplot, Users are free to use whatever browser they like with NIS. The requirements just indicate what must be on the system for the product to work. Some browser protection features will only apply to the browsers indicated.

    Message Edited by reese_anschultz on 12-17-2009 10:36 AM


    pegas wrote:

    [...]

    Re reese: I do not have any other security or encryption software on my system. Runing "fltmc filters" reports nothing, I mean entering this into command prompt does not trigger any action.

    [...]


    I want to know what text was displayed in the Command box when you ran the "fltmc filters" command please. NIS shouldn't be notifying based upon running this command.