My daughter has a Dell Inspiron 1520, running Windows 7 and Norton Antivirus 2010. Beginning the evening of Thursday, June 24, the laptop began to have random BSOD's, generally while the laptop was sitting idle, but not always. The stop message is KERNEL_DATA_INPAGE_ERROR, and the error status (Parameter 2) is 0xC0000185 which might be significant.
After quite a bit of investigation, we discovered something very interesting. There was an entry in the Nav 2010 history that exactly corresponds to the BSOD:
The date and time of these entries,
Intrusion Prevention has been enabled
Intrusion Prevention Engine version: x.x.x.xx Definitions Set version: xxxxxxxx.xxx
Intrusion Prevention is monitoring xxxx signatures. Driver version: x.x.x.
match the date and time that the BSOD occured! We matched 6 BSOD's dates and time to 6 sets of the above entries.
So it appears that whatever triggers the entries in the Nav 2010 history is causing the BSOD's. As further evidence, if we disable intrusion prevention, the BSOD's do not occur.
The only updates that were made to the laptop, were a set of Microsoft patches that were applied through Windows Update, the night before this started happening. KB980846, KB981078, KB982519, KB982526 all applied Thursday, June 24th around 2am. KB982670 was applied Friday, June 25th
We also did a complete uninstall/reinstall of Nav 2010, but that did not change anything.
So our questions are:
1) Why do we see these intrusion prevention messages at various times during the day. I can understand seeing them at system startup, but not throughout the day.
2) Has anyone else reported this particular problem? We have two other machines running Nav 2010, both Windows XP that do not have this problem. So it maybe Windows 7 related.
3) How do we fix it?
Thanks!