Hello Norton,
I have Windows Vista Home Premium 32-bit, Service Pack 2,
I recently bought and installed a retail copy of NIS 2013 since my NIS 2012 subscription had just expired. The new one seems to be working ok, unfortunately my pc isn't.
On shutdown I have been getting the BSOD and I have to force shutdown. The BSOD shows me the "THE PROCESS HAS LOCKED" message with "STOP ERROR" and the sequence:
0x00000076 (0x000000000,0x85744B60,0x00000001,0x00000000)
After reboot I get a windows crash report with info I don't understand like this:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 2057
Additional information about the problem: BCCode: 76 BCP1: 00000000 BCP2: 89F2BD90 BCP3: 00000001 BCP4: 00000000 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\Mini041113-01.dmp C:\Users\William\AppData\Local\Temp\WER-56269-0.sysdata.xml C:\Users\William\AppData\Local\Temp\WERFF16.tmp.version.txt
I must point out that when I first tried to install NIS 2013 I forgot to uninstall NIS 2012, thinking it would simply update. I was prompted to uninstall the earlier one first which I did with Norton Removal Tool. Then the problems started. I have since reinstalled by removing NIS via Control Panel, reboot, NRT, reboot, install NIS 2013, run Liveupdate and the BSOD keeps happening on shutdown. When Norton is uninstalled then there is no problem. Recently when I shutdown the pc freezes in desktop before BSOD, requiring forced shutdown, which is effectively the same.
Also with NIS 2013 startup is slow and using certain programs has slowed significantly such as Steam for which I have to try to connect to repeatedly. Incidentally, my RAM is maxed out 4GB. I had none of these problems with NIS 2012,
Can you help? Thank you