Hi, i bought a new phone and before i had a chance to copy my contacts to the sim card, the shop assistant deactivated my card, so when i put the new sim in Norton asked for my password, which of course i didnt write down so i went to forgot password at top of screen and it came up with 2 buddies. The first 1 is a former friend who wont pick up the phone call and the other is my son who now has a new phone number.i I hope you can help me as I really need my contacts, pictures, appointments ASAP.