Bug

Windows Vista

Firefox Browser 39.0

If browser is open and a Live Update occurs.

Immediately after, no links work.

Whether this is a linbk in an email or in Norton product, no tab is opened in browser.

If I close Firefox and then select a link, the browser opens correctly.

If my links suddenly stop working then I know that a Live Update has just occurred.

This bug has been a problem for at least the last two versions of NIS, so I have suffered from this several times a day for three years.

I have had a norton specialist take control of computer and witnessed that this occurs. After much testing concurred that it must be a bug.

Why does a Live Update cause ALL links even in your own program to fail to work if any browser (although I use Firefox as default) is open at the time of the LiveUpdate?

Please do not repond saying try another browser - try resetting default etc - all of these options have already been tested.

If someone has the knowledge to tell me the process of Live Update in what way it effects browsers, I would be grateful.

I would also be grateful if anyone can tell me how to report bugs as I've had not much luck in being taken more seriously to track down the cause.