Bugs in ID Safe Drop Down

OK a couple of questions - hope Norton actually bother reading some of these forums as there seems no way to report oddities which only happen some times....

 

This is using the online vault..

 

a) Under what circumstances should I see the drop down :

 

N360-no options.jpg

 

(no login options provided to choose from) - it was not a connection issue - sometimes when I refreshed the same page, the drop down appeared fleetingly and disappeared, and clicking on Vault is Open had no effect.

 

I had to close down Firefox (v23) and restart it to get it to work...

 

b) When I restarted Firefox, I went to www.ipower.com to log back in, and instead got the following at the top:

 

N360-no options.jpg

 

Clicking on Fill did nothing - once I clicked on the close button, I then got the drop down asking which login you would like to use - this time it gave the appropriate options...