"c:\Program FIles (x86)\Norton 3360\Engine64\6.4.0.9\uiStub.exe Unspecified error"

Hello,

 I've been using Norton 360 for the last 3 years on all 3 of my computers and have loved it. Now, on my main computer, it stopped working. I can't open it and it won't do a recovery. All I get is "c:\Program FIles (x86)\Norton 3360\Engine64\6.4.0.9\uiStub.exe Unspecified error".

 I tried downloading and running the Norton Remove and Reinstall Tool

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN ,

but I get;

"This document is currently unavailable.

Thank you!

Thank you for using Norton Support.

DOCID: kb20110217171332EN_EndUserProfile_en_us"
 I even tried to uninstall it so I can switch to a different antivirus, but it won't let me do that either.
Can anyone help?
Jim

Hello,

 I've been using Norton 360 for the last 3 years on all 3 of my computers and have loved it. Now, on my main computer, it stopped working. I can't open it and it won't do a recovery. All I get is "c:\Program FIles (x86)\Norton 3360\Engine64\6.4.0.9\uiStub.exe Unspecified error".

 I tried downloading and running the Norton Remove and Reinstall Tool

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN ,

but I get;

"This document is currently unavailable.

Thank you!

Thank you for using Norton Support.

DOCID: kb20110217171332EN_EndUserProfile_en_us"
 I even tried to uninstall it so I can switch to a different antivirus, but it won't let me do that either.
Can anyone help?
Jim

Hi Dick,

 

I tried it, downloaded it, and this is what I got:

“An unrecoverable error has occurred. Click here for information on how to uninstall your Norton product manually.”

 That didn’t work either.

 Also, it won't let me run any scans, so I don't know. I can't even open it.

 

Thank you for your reply,

Jim

Hi,

 

Can you download the Norton Removal Tool and save it to your desktop.

 

I see you are using N360v6.

 

Download a fresh copy of N360 from www.norton.com/n360s_6 for the Standard Edition, www.norton.com/n360p_6 for the Premium Edition and save it.

 

If you can uninstall manually from Windows Control Panel, do so and restart.  Run the Norton Removal Tool and restart.  Install your fresh copy.

 

If you can't manually uninstall it from Windows Control Panel, try using the Norton Removal Tool.


If you can't get Norton Removal Tool to run you may need to uninstall in Safe Mode.

 

Start your system in Safe Mode (tapping F8 on startup).  Uninstall your copy of N360, restart.  Run the Norton Removal Tool and restart.  You should be able to install the fresh copy.

 

Remember to run Live Update, restarting where required, until no more updates are available.

 

You are entitled to upgrade to the latest version, N360v20, free of charge while your subscription is current.  If you'd like to upgrade we can give you steps to do this.

 

Let us know how you get on.

 

Dave

Hi Dave,

 Thank you, thank you, thank you!!!

Yey, it worked!

Jim

You're welcome Jim.

 

Thanks for letting us know.