Calling Norton - rings once and then nothing

Community Feedback
1

i have noticed this over the last few weeks.

I call a Norton number. Phone rings once. then nothing…just no audio.

What is wrong? i tried 3 different numbers. Help. I told them about this and they didnt seem to care. the rep only kept talking about the ticket. It was like i could not get him to think properly or respond. I had to get the supervisor. He was a little better at communicating

2

Are you United States?
Care to share how you found the Norton number you called?
Care to share the Norton number you called?

3

yes, USA.

called these…1 800 745 6034

1 800 441 7234

1 800 745 6061

Have had these for years. Have been a long time customer. Got them from Norton.

this started happening recently. I told them but the front line rep was just focused on the case number and the type of phone i had even after I told him i resolved the issue by signing out and back in.

4

Thanks for sharing your progress

fwiw ~ phone numbers = Welcome to Norton Customer Support

5

It was working today but yesterday a few times, it only rang one time and then silence.

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