I've run into the dreaded issue where the Ghost 10 recovery environment does not recognize my USB backup drive. I hadn't had to restore using the CD before, and my restore that was initiated from Windows went haywire somehow to the tune of locking up and corrupting my Windows partition so that I can't really try any of the proposed remedies.
At any rate, from what I've read, Ghost 14 should be a lot better and without some of the issues discovering devices, so I wanted to check before I go out and get a copy to find out whether or not v. 14 can restore an image created by v. 10. This might be testable via the trial download, but I'm actually trying to walk my parents through this to get their data back, and purchasing 14 is probably the quickest and easiest fix if that's viable.
Thanks for the info. I did read through that thread earlier, but (unless I missed something), the available solutions require either a Windows that is still bootable or the skills to change hardware configuations, neither of which my folks really possess. I DID consider having them start a clean Windows install to get rid of the existing registry that is apparently still readable even on the corrupt drive and then retrying the CD boot restore. Does that sound like a reasonable attempt? Another thing I just thought of would be to not plug the USB drive in until the recovery environment was fully booted. If it works like my Vista PE builds here at work, the system should discover the new device when it's plugged in. But I don't know the ins and outs of the Symantec PE build.
Another thing I just thought of would be to not plug the USB drive in until the recovery environment was fully booted. If it works like my Vista PE builds here at work, the system should discover the new device when it's plugged in.
James
James,
During bootup, the Ghost 10 recovery disk likes to find the storage device already connected and turned on. I'd give that a try before moving on to more drastic steps.
Oh, it’s been on and connected during every attempt so far. The drive was listed as H: when Windows was running (and I’m not even sure I set that with the disk manager, but it’s possible). The stupid CF card reader, listed as G:, shows up just fine! From what I’ve seen in the other threads, that’s not uncommon with this version either.
Could you try a different external HD? It will have a different DiskID from the other external HD and should be assigned a drive letter. If that works you could transfer the image to the new external HD.
Not so much, at least as it stands, because the machine it not bootable in its current state. If it was here with me, I’d have this licked already, but it’s a bit tougher trying to walk remote parents through stuff with no extra hardware and no spare machines to make CDs and stuff.
OK, I’m catching on. If WinXP is hosed they may as well delete the partition. That will get rid of the registry problem. Can you talk them through a partition delete?
Yeah, I think so. That is pretty much one of my two options - either delete the partition and try 10 again or get 14 and restore with that. Just to make sure I'm clear on something, 14 does NOT have the drive letter problem, correct?
Just to make sure I'm clear on something, 14 does NOT have the drive letter problem, correct?
I can't be definite but all the reports were for Ghost 10. Even so, if there is no registry, there should be no drive letters missing from the recovery environment.
As you probably know, the Ghost 10 CD will boot into the recovery environment in the absence of internal HDs. I disconnected both of my internal HDs, connected a USB HD and booted from the Ghost 10 CD. My external HD was allocated C: drive (as expected) and I could explore all folders.
I've run into the dreaded issue where the Ghost 10 recovery environment does not recognize my USB backup drive. I hadn't had to restore using the CD before, and my restore that was initiated from Windows went haywire somehow to the tune of locking up and corrupting my Windows partition so that I can't really try any of the proposed remedies.
At any rate, from what I've read, Ghost 14 should be a lot better and without some of the issues discovering devices, so I wanted to check before I go out and get a copy to find out whether or not v. 14 can restore an image created by v. 10. This might be testable via the trial download, but I'm actually trying to walk my parents through this to get their data back, and purchasing 14 is probably the quickest and easiest fix if that's viable.