Can Norton align my remaining days to a new subscription?

Archive
1

Good morning,

I've just bought a new product key, but I realized it's for the Norton Premium - I have the 360 Deluxe right now and have about 60 days remaining.

I've been a Norton customer for many years; I'd appreciate if they consider this issue. 

Thanks :)

 

- P.S. I've tried online chat support but they won't reply even after waiting for more than an hour

2

Chat response times can vary at different times of day. Just keep trying at different times. I have had hour long waits and I have been connected immediately.

 

3

Ivan B:
I've already tried the online chat with Kate (bot chat). Kate said she'd refer me to a specialist, but no specialist responded at all even after more than an hour of waiting.
I'm in New Zealand btw. 

Sorry, my Chat test was from United States.


New Zealand 

4

Thanks for replying. 

I've already tried the online chat with Kate (bot chat). Kate said she'd refer me to a specialist, but no specialist responded at all even after more than an hour of waiting.

I'm in New Zealand btw. 

5

as test: 21-Mar-2022 
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now

I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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