I purchased a new laptop computer that had a free 90 day trial of Norton. This was purchased a couple weeks ago. I have never been able to do a full system scan? This is a brand new factory built HP system? Every time I try to do a complete system scan it scans for about 20 minutes and then I get a Framework stopped error? The Laptop is Vista 64 bit. Is there a patch or something? The updates and quick scan work fine.