This is my first time on this board. I see a lot of good information here but none is related to my problem.
I have WinXp SP3 on my computer. I was running on NAV2009 on my computer until I attempted installing Norton 360 v3 from on-line as complement based on my current Symantec subscription. However; Norton 360 v3 failed to install. I used Norton Removal Tool (NRT) before I re-installed NAV2009. It failed to re-install NAV2009. I repeated this cycle a few more time from CD, but no success. I got help from Norton Chat Room but no sucess. They remotely controlled by computer and performed the following: removed Norton/Symantec folders & files (including from registries), removed files using NRT, and even started from safe mode. The Chat room analysist used the online Norton360 to load.
There was no error display. While the installation was at the step of scanning after loading virus definition, it stopped and began uninstall program, collecting & compress error and uploaded to Symantec. It took about 4 cycles of uploading before displaying a message that it did not install.
I looked at the log from NortonInstaller and saw few error lines as shown below.
2009-08-08-14-00-16-718 : 0x0BA0 : Information : checking for: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\562C4DD5\16.5.0.134\complete.dat (0)
2009-08-08-14-00-16-843 : 0x0BA0 : Information : CLueStandaloneSessionBase::CheckForUpdates(224) : Start: CheckForAvailableUpdates
2009-08-08-14-00-17-187 : 0x0BA0 : Information : CLueStandaloneSessionBase::CheckForUpdates(228) : Finish: CheckForAvailableUpdates (0xa100000d)
2009-08-08-14-00-17-187 : 0x0BA0 : Error : CEngineManager::Start(1068) : LiveInstall::CheckForUpdates failed: 0xa100000d
2009-08-08-14-00-17-234 : 0x0BA0 : Information : delete on reboot: C:\Documents and Settings\All Users\Application Data\NortonInstaller\SymTemp
2009-08-08-14-00-17-265 : 0x0BA0 : Information : Start: GetAllowedToRunSymNRT
::
2009-08-08-14-00-19-281 : 0x0BA0 : Information : RunOnce: system: 0, user: 0
2009-08-08-14-00-19-281 : 0x0BA0 : Information : URL: http://stats.norton.com/n/p?module=9000&error=100&build=053842036CF74E5DB07C2EEC08984913&d=0&e=0.0&f=5.1.2600.3.0.0&g=af9e0d20e89b4733ac4a6b476c56930c&i=0&l=0&language=09.01&p1=4a7dbd33&p2=8a3dfb60&product=Norton%20AntiVirus&q=14131323&t=0&u=00000001&upgrade=0&version=16.5.0.134&x=0&z=0
2009-08-08-14-00-19-328 : 0x0BA0 : Information : Silent Module 9000: Begin
2009-08-08-14-00-19-328 : 0x0BA0 : Error : DING::CWinHttpClient::Query(286) : WinHttpSendRequest failed: 12007
2009-08-08-14-00-19-328 : 0x0BA0 : Error : CModule9000::RequestPage(1138) : Get failed: 0x80072ee7
2009-08-08-14-00-19-328 : 0x0BA0 : Information : Silent Module 9000: End
2009-08-08-14-00-19-328 : 0x0BA0 : Information : Resolving : %INSTALLING%=1
2009-08-08-14-00-19-343 : 0x0BA0 : Information : Start: Process Create Directories
::
2009-08-08-14-00-21-906 : 0x0C00 : Information : FilePath: C:\Program Files\Norton AntiVirus\Branding\16.5.0.134\09\01\v_found.chm
2009-08-08-14-00-21-984 : 0x0C00 : Information : FilePath: C:\Program Files\Windows Sidebar\Gadgets\Norton.Gadget\en-US\gadget.css
2009-08-08-14-00-21-984 : 0x0C00 : Error : DING::CStreamToStreamTransactionDigest::Install::CExtractPathResolver::Resolve(461) : AddPath failed: C:\Program Files\Windows Sidebar\Gadgets\Norton.Gadget\en-US\gadget.css (0x80070005)
2009-08-08-14-00-21-984 : 0x0BA0 : Error : DING::CStreamToStreamTransactionDigest::Install(489) : Archive::Extract failed: 0x80070005
2009-08-08-14-00-21-984 : 0x0BA0 : Error : DING::CStreamToStreamTransactionDigest::EngageStreamingEngine(883) : Install failed: 0x80070005
2009-08-08-14-00-21-984 : 0x0BA0 : Information : Finish: Process Files: 0x80070005
2009-08-08-14-00-23-453 : 0x0BA0 : Error : Error Info: Transaction: , Details: gadget.css, HRESULT: 0x80070005
2009-08-08-14-00-23-453 : 0x0BA0 : Information : CommitEngine time: 4172
2009-08-08-14-00-23-453 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-00-23-453 : 0x0BA0 : Error : CEngineManager::Start(2614) : INSTALL FAILED
2009-08-08-14-00-23-453 : 0x0BA0 : Error : CEngineManager::Start(2615) : CommitEngines failed: 0x80070005
2009-08-08-14-00-23-453 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-00-53-765 : 0x0BA0 : Information : CLueStandaloneSessionBase::DownloadUpdates(254) : Start: DownloadUpdates
2009-08-08-14-01-01-046 : 0x0BA0 : Information : CLueStandaloneSessionBase::DownloadUpdates(258) : Finish: DownloadUpdates (0xa100000d)
2009-08-08-14-01-01-046 : 0x0BA0 : Error : CEngineManager::RunVirusScan(677) : duSession::DownloadUpdates failed: 0xa100000d
2009-08-08-14-01-01-109 : 0x0BA0 : Information : Start: Load DefUtils
2009-08-08-14-01-01-343 : 0x0BA0 : Information : Finish: Load DefUtils
2009-08-08-14-01-01-343 : 0x0BA0 : Information : defs path: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\562C4DD5\16.5.0.134\Definitions\VirusDefs\20090226.034
2009-08-08-14-01-01-343 : 0x0BA0 : Information : Start: Install Scan
2009-08-08-14-02-11-375 : 0x0BA0 : Information : Finish: Install Scan: 0
::
2009-08-08-14-02-13-921 : 0x0FE4 : Information : FilePath: C:\Program Files\Norton AntiVirus\Branding\16.5.0.134\09\01\v_found.chm
2009-08-08-14-02-13-921 : 0x0FE4 : Information : FilePath: C:\Program Files\Windows Sidebar\Gadgets\Norton.Gadget\en-US\gadget.css
2009-08-08-14-02-13-921 : 0x0FE4 : Error : DING::CStreamToStreamTransactionDigest::Install::CExtractPathResolver::Resolve(461) : AddPath failed: C:\Program Files\Windows Sidebar\Gadgets\Norton.Gadget\en-US\gadget.css (0x80070005)
2009-08-08-14-02-13-921 : 0x0BA0 : Error : DING::CStreamToStreamTransactionDigest::Install(489) : Archive::Extract failed: 0x80070005
2009-08-08-14-02-13-937 : 0x0BA0 : Error : DING::CStreamToStreamTransactionDigest::EngageStreamingEngine(883) : Install failed: 0x80070005
2009-08-08-14-02-13-937 : 0x0BA0 : Information : Finish: Process Files: 0x80070005
2009-08-08-14-02-15-484 : 0x0BA0 : Error : Error Info: Transaction: , Details: gadget.css, HRESULT: 0x80070005
2009-08-08-14-02-15-484 : 0x0BA0 : Information : CommitEngine time: 4000
2009-08-08-14-02-15-484 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-02-15-484 : 0x0BA0 : Error : CEngineManager::ErrorFlow(5405) : INSTALL FAILED (2nd try)
2009-08-08-14-02-15-484 : 0x0BA0 : Error : CEngineManager::ErrorFlow(5406) : CommitEngines (retry install) failed: 0x80070005
2009-08-08-14-02-15-484 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-02-15-484 : 0x0BA0 : Information : URL: http://stats.norton.com/n/p?module=9000&error=1&a=80070005&b=gadget.css&build=053842036CF74E5DB07C2EEC08984913&d=1&f=5.1.2600.3.0.0&g=af9e0d20e89b4733ac4a6b476c56930c&h=4000&i=0&l=0&language=09.01&p1=4a7dbda7&p2=21f7416b&product=Norton%20AntiVirus&q=14131323&t=1&u=00000001&upgrade=0&version=16.5.0.134&x=0&y=0&z=0
2009-08-08-14-02-15-890 : 0x0BA0 : Information : CRC (Module): 0x9F2CAC85
2009-08-08-14-02-16-296 : 0x0BA0 : Information : CRC (Module Partial): 0x129D316F
2009-08-08-14-02-16-390 : 0x0BA0 : Information : start: tell file check
::
2009-08-08-14-02-17-609 : 0x0BA0 : Information : Create process succeeded
2009-08-08-14-02-17-640 : 0x0BA0 : Information : Process returned: 0x00000000
2009-08-08-14-02-20-156 : 0x0BA0 : Error : CDataCollector::GetFileInfo(653) : failed to open: C:\Program Files\NORTONINSTALLER\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\_lck\_{0C55C096-0F1D-4F28-AAA2-85EF591126E7}G (32)
2009-08-08-14-02-20-203 : 0x0BA0 : Warning : CDataCollector::ProcessNode(163) : could not find toolsArray array node
2009-08-08-14-02-20-203 : 0x0BA0 : Warning : CDataCollector::ProcessNode(163) : could not find EventLog array node
2009-08-08-14-02-21-640 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-02-21-640 : 0x0BA0 : Information : Start: Rollback
2009-08-08-14-02-21-640 : 0x0BA0 : Information : //////////////////////////////////////////////////////////////////////////
2009-08-08-14-02-21-640 : 0x0BA0 : Information : Resolving : %INSTALLING%=0
2009-08-08-14-02-21-640 : 0x0BA0 : Information : Start: Process Stop Running Applications
::
From the above information, I hope that an expert from Symantec can help to figure out what wrong with my re-installation of NAV2009.