Hi all,
My NIS can not start the Interface, usually crashed and the outlook can not start.
Here is the log from windows:
Faulting application name: NIS.exe, version: 14.1.0.65, time stamp: 0x58a670fa
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000038c2d
Faulting process id: 0x1824
Faulting application start time: 0x01d2cfead18854dc
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.9.1.12\NIS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5c175867-7b18-4952-ad03-23b5d655dca5
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: NIS.exe, version: 14.1.0.65, time stamp: 0x58a670fa
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000038c2d
Faulting process id: 0x368c
Faulting application start time: 0x01d2cfea234cd807
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.9.1.12\NIS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a52deacf-7655-4979-a539-1d62b54ef964
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: NIS.exe, version: 14.1.0.65, time stamp: 0x58a670fa
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037a63
Faulting process id: 0xb34
Faulting application start time: 0x01d2cfbd93fc17a3
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.9.1.12\NIS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 778264bd-4079-4b0b-b69f-d19630c6dbf5
Faulting package full name:
Faulting package-relative application ID:
The above are some examples and those are similar info.
Below is the Crash of Outlook log.
Faulting application name: OUTLOOK.EXE, version: 16.0.7967.2161, time stamp: 0x590b423c
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0
Exception code: 0xc0000374
Fault offset: 0x000d9d11
Faulting process id: 0x13e8
Faulting application start time: 0x01d2ced7c420d797
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bb30e37d-da56-4b70-b6c3-239722195319
Faulting package full name:
Faulting package-relative application ID:
All I need to do is restart the computer to make it works. No other security related software installed/enabled even windows defender.
I checked updated yesterday and the version currently installed is 22.9.3.13
Any help would be great(will post update if no more crash ). Thanks