Can open ID safe vault but can not access the settings

In Windows 10, Chrome, and Toolbar I can open my Identity safe and access my logins, but when I go to the settings gear at the bottom it only opens the general tab. I am unable to reach the tab to backup my safe.

When in Norton Internet Security, Settings, Identity Protection, Identity Safe Configure, I get my logins but when I click on the setting gear at the bottom I also only get the general tab here. There is no way to get my other tabs.

I did the Norton Uninstall and Reinstall my Norton Internet Security. I don't know what else to do. I have surfed Google and Norton and can not find a solution.

I can login in to my vault on my Chrome but there is no setting option on that web page.

I recently changed from local vault to the Cloud vault  and this happened then. I had to change my login. I opened a password backup I did with the old password and merged my safes. This is when this all started.

Any help will be appreciated. Thanks