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I must cancel a subscription for a deceased relative but am unable to do so. Why? Please help
@TracyL_Cragg We are sorry to hear of your loss. Please begin that process using this Norton site. Support can tell you what you will need to gather to stop the deceased relatives account, legal requirements, etc. No one here on the forums can assist you with that.
SA
The first step is to ensure the credit card for your relative has been cancelled. That should stop any attempts to try to renew the subscription.