So after 20plus years I just cancelled my subscription.
I used to be a supporter of Norton but not anymore.
1) the ease of getting a human on a phone or even a chat. All hidden away. Or you can pay to get phone help!
Norton - make contacting you obvious and clear!
2) Price also for loyal users goes up and up. Until you treaten to cancel then it's all 'Oh dear, we would like to offer you a discount ..."
Why make me waste my time doing this??? No respect for customers and what about the people who cant work out to threaten to leave???
3) The Vault is a PITA. Disappears then suddenly starts appearing. And you have to constantly sign in to it. PITA
4) The monotonously regular morning message: "You are at risk, lets do a scan." I do a scan and they have found a few problems that I can PAY them to upgrade before they can solve it!!!
No, the good days of Norton are over I 'm afraid. EVERYTHING is against their customers. Money, Money, Money.
Irritated? You bet I am.
Can anyone in the community suggest a good alternative please?
I leave with a sad heart, but I'm leaving.
PS, even posting this comment is a b. struggle. Where is the simple POST button?