Cannot access an allowed site

I have allowed a Boyscout site for my son and entered it in the allowed list.  When he tries to go to the site, a message

comes up and says it is considered "General" and won't allow him to go to the site.  What needs to be done to allow

him access?

Same issue reported at https://community.norton.com/en/forums/cannot-access-allowed-site-1

 

Thanks

Katie

Again, is this a Norton Family question. There is a separate forum board for that product where Family users can help.

https://community.norton.com/en/forums/norton-family