Cannot access Internet when Norton Wifi Security is enabled

I am having issues with Norton WiFi Security (VPN).  Whenever I enable it I can only occasionally access the Internet.  At best I can get a 1 out of 10 connection and that connection is slow and eventually disconnects.  If I turn the VPN off I can access with no problem whatsoever.  As an experiment I loaded TotalVPN which was my previous VPN and that works fine.  I am running Chrome on Windows 10

Have you disabled Windows Fast Startup feature? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Have you tried setting different countries for your virtual location?