Cannot Access Symantec website

Norton Security | Norton Internet Security
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I just cannot open the website.When I click on the website, I get a message page cannot be displayed. Is it a virus?

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I have problems in accessing Symantec website.The Host entries are clean.Can any one help me.

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Are there any other websites you can’t open?

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 Its only the Symantec website…

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Which URL? Please provide as many details as possible, thanks!

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John_Iru: Its only the Symantec website...

 

Have you attempted to Access any other Security Web Sites like symantec?

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Its www.symantec.com as well as www.norton.com. In fact this is not the computer with the problem.Its one of my other computers.Is it a virus???

4 Likes
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It is possible, yes.

 

I would advise you to Update your Virus  Definitions and Run a Full System Scan; let us know the Results.

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Liveupdate could not be done because it cannot access symantec website.Norton has a red circle with a white X mark. Any other solutions?

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If not already done so, inform us what things are At Risk?

 

Have you tried Running LiveUpdate?

 

I suspect that it is an Internet Threat.

 

Once this Issue has been Resolved, remember to keep you Product up-to-date with all the latest Patches because it sounds like, if it is an Internet Threat which I highly suspect it is, you have not kept that computer up-to-date.

 

If you are not using N.I.S. 2008, then I suggest you Upgarde to N.I.S. 2008.

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Attempt to Run LiveUpdate from your Norton Program. If this does not work, Click: Start > Run... and type in luall > OK. If this does not work, from another computer, Access http://www.symantec.com/business/security_response/definitions.jsp and Click on Download Virus Definitions (Intelligent Updater Only); thenselect your Product and Click Download Updates. It is advised that you Download the Files on to a C.D. and then Insert that C.D. in to the "Infected" computer and Update the V.D.s that way and then Run a Full System Scan.

 

I read somewhere a long time ago that you could Upload the V.D.s on to a C.D., but this may have changed.

Message Edited by Floating_Red on 06-02-2008 11:31 PM
Message Edited by Floating_Red on 06-02-2008 11:32 PM
 
[edit: removed partial mal-formed link.]
Message Edited by Allen_K on 06-05-2008 11:05 AM
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hi John_Iru - what are the results of doing a tracert to www.symantec.com?

 

mel 

1 Like
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Are you looking for Live Update or simply browsing the symantec site?  Which URL are you using?

 

http://www.symantec.com/norton/index.jsp