Cannot add device to Manage Devices (yet shows under services)

I have just renewed my licence for Norton Security.  Under manage devices my desktop is not showing nor can I add it.  The desktop does show under services however.  I cannot seem to add my device anywhere.  I do not want to uninstall and reinstall the software.  

I have tried to "Renew" the subscription with the same key but it just tells me I already am using that product.

Windows 8.1 fully updated (but then so is my laptop)