Hello!
I have tried 3 times today but still it does not work - I have had Norton Family for years and I am a Premium member so this is more than a little annoying. Have not had any problems until now. Basically my child was using the home PC and a tablet and these were monitored just fine. When she began using the laptop I installed "this device" from the laptop and there was no problem. A few weeks later the laptop (my old one) crashed and ended up being fixed but wiped so I had to start again. When I downloaded Norton Family anew on this device, there appeared to be no problem. However as time went on I realised that this device was NOT being monitored - I could see my child on the device several times a day, most days of the week - yet on Sunday with the weekly summary I would be told "no activity" for everything that was selected. Finally today I decided to try to re-install so I deleted "this device" (the laptop) and have tried unsuccessfully ever since to add it again. What happens is that the software installs, I click FINISH and nothing happens. If I then click back on NF, I have to start all over again as the device is NOT there!!
Please help as this is driving me crazy and I have a lot of work to complete today and cannot just spend my entire working day trying to fix this.
Many thanks in anticipation of a speedy resolution :-)