Cannot Change email address on Mac Safety Minder

Archive
1

I have Safety Minder running on two computers. One is a Mac running Mac OSX 10.5.8 (leopard). The other is running Windows XP SP3. On the Mac I cannot change the parent email from the Safety Minder dialog. See below:saftetymindermac.JPG
I've blocked out my email address in the screen shot, but notice that it cannot be edited or changed.

 

I am able to change it from the Windows PC.

safetyminderwin.jpg

This may have already been posted, but I wasn't able to find it with a search. This seems like a pretty serious issue for two-parent families attempting to use this product on an Apple computer.

2

Hi gdpeck,

 

Thanks for sending us the screen snaps, They make more easier to understand what you meant.

 

Ok, I see your point and will pass along your request to the Mac team. 

 

Happy New Year:smileyhappy:!

 

Katie

Message Edited by KatieQ on 12-31-2009 11:00 AM
3

Was anything ever done to correct this behavior? (Dec 2009)

 

Not only can't you change the email account, you cannt change passwords either....  (April 2010)

 

Thanks

4

Hi AtreidesModi,

 

Please check the link below for a solution on the same issue that you posted.

 

http://community.norton.com/t5/OnlineFamily-Norton/New-password-not-accepted-when-extending-child-s-time/td-p/172875

 

 

Thanks,

Katie